Przegląd Statystyki wynagrodzenia zawód "Senior Fund Accountant With Italian w Dolnośląskie"

Description: For our client - one of the top airline companies, we are looking for candidates that would like to join the international team and use their knowledge of Italian and English in the role of a Customer Service Specialist! You would be responsible for:Providing friendly customer support through the phone;Answering passengers' queries regarding e.g., rebooking, ticketing;Managing passengers' reservations;Supporting other departments in their activities; For other opportunities - additional European languages are welcomed :) Requirements: Fluency in English and Italian or other European language (min. B2/C1);Customer-oriented approach;Strong interpersonal and problem-solving skills;Experience in customer service or similar field; Offer: Relocation assistance provided,Benefit package (private medical care, life insurance, Multisport card...),Traveller package, including discounts for flight ticketsImplementation training and additional 2 weeks of mentoring,On-site work from Wrocław office from Monday to Friday (8:00am- 4:15pm, 9:00am-5:15pm)

Who we are looking for Italian speakers - we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude!Join us if you have:Previous Customer Service within IT experience;Excellent Italian verbal and written communication skills - minimum C1 level; Very good English verbal and written communication skills - minimum B2 level;Good command of MS Office; Excellent communication skills;Attention to detail and team-working skills;Interest into Technology;Ability to work shifts (8-19).Any specific education is not required – each application will be evaluated individually; Your future role Delivering high-quality standard customer service;Remote support for Deloitte’s employees regarding technical issues;Contact with clients via incoming phone calls, self-service tickets and chatsAnalysis and solving of the most common enquiries using step-by-step solutions provided to you;Cooperation with IT specialist team to deal with more complex issues;Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;Take ownership and manage problems to their successful resolutions. What we offer Stable job in a multinational company based on an employment contract;Working in a flexible hybrid model - partially from home and the office;Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);Structured onboarding process and Buddy program for new joiners;Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;Attractive benefits: Selection process Apply and create your future with us! If your resume is of interest to us, the recruitment will consist of several stages:1. Online interview interview with Recruiter and team Members. 2. Language check.You will receive feedback regardless of process result. About Deloitte Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice. #LI-DM2

Zakres obowiązków Validate invoices, travel and expenses claims in an accurate and timely manner Deal with internal and external vendor queries Support for internal and external audit Analyzing existing processes, seeking for possible improvements and standardization, propose solutions Take part in cross trainings to understand processes and support certain roles as a backup Ensure Accounting principles, group accounting standards, internal controls compliance Manage effective business relations with stakeholders, partners and peers Partner the BU/country and the Headquarter providing necessary analysis for decisiveness processes Consistently delivering as per Performance Level Agreement and business requirements Create a Standard Operating Procedure (SOP) manual for accounting policy and regulations, and support for roll out reconciliation procedures Wymagania Fluent English (at least B2) Very good German (at least B2) At least 2 years of experience in Accounts Payable Experience in working within global center (SSC/GBS/BPO) Knowledge of any ERP system (here SAP) will be a significant plus Customer centric mindset and effective communication Oferujemy Hybrid model (3x a week from the office) Private medical care Multisport card Annual bonus

NEW SSCTransition - Germany, SwitzerlandO naszym kliencieSwiss-based company which is an international food business with a leading position in frozen B2B bakery business in Europe and APAC listed on the Swiss stock exchange.The company has leading market positions in the bakery markets in Switzerland, Germany, France, Ireland, the UK, the Netherlands, Hungary, Poland, Denmark, Spain, Sweden, Romania and other European countries. In APAC it holds leading positions in ANZ, Malaysia, Japan, Singapore & Taiwan.Europe Business Service Center in Wrocław plays a key role in overall company strategy for profitable growth through supporting the business driving the decisions.Opis stanowiskaValidate invoices, travel and expenses claims in an accurate and timely mannerDeal with internal and external vendor queriesSupport for internal and external auditAnalyzing existing processes, seeking for possible improvements and standardization, propose solutionsTake part in cross trainings to understand processes and support certain roles as a backupEnsure Accounting principles, group accounting standards, internal controls complianceManage effective business relations with stakeholders, partners and peersPartner the BU/country and the Headquarter providing necessary analysis for decisiveness processesConsistently delivering as per Performance Level Agreement and business requirementsCreate a Standard Operating Procedure (SOP) manual for accounting policy and regulations, and support for roll out reconciliation proceduresProfil kandydataFluent English (at least B2)Very good German (at least B2)At least 2 years of experience in Accounts PayableExperience in working within global center (SSC/GBS/BPO)Knowledge of any ERP system (here SAP) will be a significant plusCustomer centric mindset and effective communicationOferujemyHybrid model (3x a week from the office)Private medical careMultisport cardAnnual bonus

Providing e-mail and telephone customer service,Receiving incoming calls from clients,Solving customer problems by phone,Processing consumer matters, cooperation with other departments,Supporting the activities of the e-commerce program.Knowledge of English and Italian in speech and writing at a minimum B2 level,Experience in customer service will be an asset,Willingness to gain experience in an international organization,Excellent communication skills.Implementation training for the position,Life insurance,Social benefits package (including private medical care, Multisport card, lunch allowance, social fund).

general support of customers through the phone;answering customers' queries and providing information regarding e.g. rebooking, ticketing;working with reservation system;collaborating with e-commerce team;fluency in English;knowledge of Italian on minimum B2/C1 level;strong communication and problem-solving skills;customer-oriented approach;availability to work on-site from office in Wrocław; traveller package, including discounts for flight tickets;Multisport card;private medical care and life insurance;internal trainings and additional 2 weeks of mentoring;support in relocation from abroad;

general support of customers through the phone;answering customers' queries and providing information regarding e.g. rebooking, ticketing;working with reservation system;collaborating with e-commerce team;fluency in English;knowledge of Italian on minimum B2/C1 level;strong communication and problem-solving skills;customer-oriented approach;traveller package, including discounts for flight tickets;Multisport card;private medical care and life insurance;internal trainings and additional 2 weeks of mentoring;support in relocation from abroad;