Przegląd Statystyki wynagrodzenia zawód "Digital Marketing Specialist w Kraków"

Description: Customer Operations is part of Downstream Global Commercial and its core purpose is to deliver a “Best-In-Market Customer Experience and business value, at an affordable cost”.  Customer Operations supports all Downstream marketing businesses across a range of Customer Fulfillment activities. Responsibilities:Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, liaising with other service partners as required.Offers and Promotions: Dear with reports regarding promotions, third party offers, gift delivery, balance enquiry, Premium membership.Loyalty Management: Manage the Retail Loyalty Customer Experience; handle transaction queries, self-serve queries and general loyalty related enquiries and support Perform compliance checks on manual data quality control. Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other.Support Data Integrity Management, by embedding right first-time accountability and ownership of Customer data quality inputted at system.Liaise with internal interfaces within the agreed processes and ways of working.Support Shell’s Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application.Support social media platforms by technical assistance.Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input. Requirements: English Language Proficiency – B2Dutch Language Proficiency – C1Bachelor’s degree preferred (Business related major) or equivalent experience.Experience in Microsoft Office with experience in using social media platforms including twitter/Facebook.Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of ShellAbility to problem-solve independently, dealing with a range of uncommon queries.Ability to develop an extensive network of contacts, subject matter experts and decision makers across the business to help resolve the more complex Customer problems.Ability to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and quickly. Offer: Flexible working hours & hybrid working arrangement,Complex medical care and individual life insurance,Comfortable working environment: newly built modern office with its own canteen, relax rooms, bike & car parking space,Improved accessibility of office and sanitary facilities,Attractive benefits package If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply!

Cześć! Poszukujemy samodzielnego Digital marketera z doświadczeniem w firmie IT, który dołączy do zespołu Marketingu i Sprzedaży w Gate-Software, gdzie tworzymy i rozwijamy oprogramowanie e-commerce za pomocą silnika Magento.Będziesz pracował/a przy promowaniu treści online i tworzeniu contentu marketingowego wspierającego sprzedaż B2B .Naszą strategią marketingową jest Account-Based Marketing (ABM) dla usług w IT, dlatego ważne na tym stanowisku jest odnajdywanie się w zarządzaniu treściami biznesowymi skierowanymi do wąskiej grupy odbiorców . Zakres obowiązków:Tworzenie, redagowanie i publikacja wysokiej jakości tekstów eksperckich (artykuły, ebooki, case studies, materiały marketingowe), które odzwierciedlają najnowsze trendy i najlepsze praktyki w branży e-commerce Dbanie o optymalizację treści pod kątem SEO Monitorowanie działań marketingowych i analizowanie wyników w celu optymalizacji kampanii i lepszego dostosowania do potrzeb grupy docelowej używając narzędzi analitycznych, takich jak Google Analytics. Działania w mediach społecznościowych ( prowadzenie firmowego konta na LinkedIn i Facebook) Opracowywanie podstawowych materiałów graficznych Współpraca i stała komunikacja z działem sprzedaży Aplikuj jeśli masz:minimum 3 lata doświadczenia w digital marketingu znajomość narzędzi SEO i najlepszych praktyk w zakresie optymalizacji treści skrupulatność, dbałość o szczegóły wysokie kompetencje organizacyjne i umiejętność zarządzania wieloma projektami jednocześnie j. angielski w stopniu komunikatywnym ( min B2) znajomość zagadnień z obszaru marketingu online (Google Ads, Facebook Ads, Linkedin Ads, mailingi) oraz analityki internetowej znajomość Senuto, Semstorm, SurferSEO i narzędzi AI Mile widziane:doświadczenie z branża e-commerce, najlepiej przy pisaniu tekstów doświadczenie w przeprowadzaniu wywiadów i pracy z ekspertami branżowymi doświadczenie w korzystaniu z narzędzi AI Oferujemy:Możliwość pracy zdalnej Dofinansowanie do karty Multisport i prywatnego ubezpieczenia medycznego Wsparcie i szkolenie w pierwszych miesiącach pracy (materiały, mentoring, kursy, literaturę) Jasną, spersonalizowaną ścieżkę kariery Refundowane szkolenia i kursy Elastyczne godziny pracy praca hybrydowa (dwa razy w tygodniu praca z naszego biura w Tarnowie) Etapy rekrutacji:Etap 1: Rozmowa wstępna z rekruterką Etap 2: Podesłanie próbek napisanych przez Ciebie tekstów (artykułów, notek, case studies) Etap 3 : Rozmowa praktyczna z managerem działu sprzedaży

New position in KrakówPossibility of proffesional developmentO naszym kliencieOur Client is a well-known FMCG brand who creates its SSC in Kraków.Opis stanowiskaExecute CRM campaigns to support APAC and EU market calendars.Collaborate with the CRM Team Lead and local market CRM specialists to manage campaign execution for local market CRM calendars.Execute campaigns across various channels including: Email, App Push, Web Push, SMS, MMS.Work primarily with the CRM Team Lead and coordinate with local stakeholders from: Marketing, Design, Vouchers, Legal, Operations.Receive and execute campaign details as briefed by local markets.Collaborate closely with CRM platform partners.Report and analyze performance across various CRM channels.Understand database attributes, segmentation, and CRM best practices.Profil kandydataMin. 3 years of proven CRM experience.Experience in reporting and analysing performance across various CRM channels.Experience managing CRM campaigns from end to end. This includes briefing, copywriting and proofing across various CRM channels.Ability to work cross-functionally with technical and commercial stakeholders to execute campaigns and manage priorities. Good understanding of database attributes, segmentation and CRM best practices. Being able to accommodate changing business needs within short turnaround times. Be comfortable in a fast paced environment.Nice to have:Solid understanding of the technical systems behind CRM and MarTech platforms and programs. Retail, FMCG or QSR marketing experience within international brands.OferujemyNew office in the city center of KrakówCompetitive salary commensurate with experience and qualifications.Collaborative and inclusive work environment.Benefit package.

For our Client, international pharmaceuticals company, we are looking for a person who join them on the position of Performance Marketing Specialist. Main responsibilitiesThe role involves developing, executing, and optimizing performance marketing campaigns in line with business objectives: Implementing and managing both existing and new Meta and LinkedIn campaignsContinuously enhancing campaign performancethrough real-time insights and optimization strategiesWorking closely with creative teams and project leadersMonitoring campaign performance to ensure proper pacing, managing expenses, troubleshooting issues, collecting performance data, making necessary adjustments, and identifying potential concernsGenerating campaign reports and providing recommendations across the global teamExploring additional digital channels targeting the intended audiencePartnering with media planners to determine the best platforms, target audience, and creative strategies for upcoming campaignsCandidate ProfileProven track record as a Performance Marketing Specialist or in a similar capacityComprehensive understanding of digital marketing channels and advertising platforms, with expertise in ad management systems such as LinkedIn and Meta Proficiency in analytics tools and experience in data-driven decision-makingStrong analytical skillsQuick learner, effective communicator, team player, and proactive in keeping abreast of platform updates and marketing toolsFluent EnglishWe offerWork in the international environment, pharmaceutical companyPackage of benefitsFixed-term contract for 12 months - with possibilities to continue the cooperationOffice based in Cracow, hybrid work (4 days remotely, 1 day from the office)Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Performance Marketing SpecialistKrakówNR REF.: 1186654For our Client, international pharmaceuticals company, we are looking for a person who join them on the position of Performance Marketing Specialist. Main responsibilitiesThe role involves developing, executing, and optimizing performance marketing campaigns in line with business objectives: Implementing and managing both existing and new Meta and LinkedIn campaignsContinuously enhancing campaign performancethrough real-time insights and optimization strategiesWorking closely with creative teams and project leadersMonitoring campaign performance to ensure proper pacing, managing expenses, troubleshooting issues, collecting performance data, making necessary adjustments, and identifying potential concernsGenerating campaign reports and providing recommendations across the global teamExploring additional digital channels targeting the intended audiencePartnering with media planners to determine the best platforms, target audience, and creative strategies for upcoming campaignsCandidate ProfileProven track record as a Performance Marketing Specialist or in a similar capacityComprehensive understanding of digital marketing channels and advertising platforms, with expertise in ad management systems such as LinkedIn and Meta Proficiency in analytics tools and experience in data-driven decision-makingStrong analytical skillsQuick learner, effective communicator, team player, and proactive in keeping abreast of platform updates and marketing toolsFluent EnglishWe offerWork in the international environment, pharmaceutical companyPackage of benefitsFixed-term contract for 12 months - with possibilities to continue the cooperationOffice based in Cracow, hybrid work (4 days remotely, 1 day from the office)Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.