Przegląd Statystyki wynagrodzenia zawód "Sales Support Advisor w Poznań"

Our client operates in the cybersecurity and systems management industry. The Support team plays a vital role in our client's organization by promptly resolving technical issues and addressing customer queries. As a Technical Support Engineer, you will have consistent opportunities to apply your top technical skills and develop new ones, including scripting and debugging.Key Details:The salary level is determined by the candidate's experience and the terms outlined in the employment contract.Work Model: Krakow – Brain Park (Fabryczna 1a) - Initial 3-4 months onsite, followed by a hybrid schedule of 3 days/week in the office for the afternoon shift (3 pm-11 pm).Recruitment Process:Entry-call with SimplyTalented RecruiterIntro-call with Client’s Recruiter (30-45 min)Interview with the Hiring Manager (45 min)Technical interview (60 min)Executive interview (30 min)Responsibilities:Assisting customers by:Triaging inbound support casesSolving customer support casesCollaborating with other Support Engineers on their assigned casesResponding to customer inquiries on the Client community siteImproving customer experience by:Documenting best practiceTracking and documenting activity, including root cause analysis and reportingServing as a technical subject matter expert, with a focus on testing and troubleshootingTesting and providing feedback to Engineering teams to enhance the overall customer experienceRequirements:Education: BS degree in Computer Science, MIS, or similar experience is a plus.Must Haves:3+ years of experience in networking, security, operations, scripting, and/or programmingAbility to quickly grasp new concepts and technologies, with a focus on mastering the client’s platform and modulesStrong problem-solving skills, including the ability to break down complex issues and communicate solutions effectivelyProficiency in complex troubleshootingIndependence in working on tasks, projects, and technical support procedures, with the ability to seek help when necessary for more complex challengesProficiency in networking, operating systems (Windows and/or Linux,), Good scripting knowledge or experience (Bash, PowerShell, etc.)Fluent English skills for effective client communicationGood to Have:Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)Experience in technical domains like Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (Bash, PowerShell, VBScript, Python)Core Competencies:Team playerA person of high ethics and integrityInterest in the technical aspects of working with clients.What is the offer:A value-based, transparent culture fostering collaboration and innovationInvolvement in complex and strategic global projectsPension Plan (PPK)Comprehensive health, dental, and vision coverageProvided equipment (MacBook, mobile phone)Monthly meal allowanceMonthly mobile phone allowanceCareer development opportunitiesRelocation package: one additional salary to cover all moving expensesWe invite you to apply and share your CV with us. Join our client’s team to work with global customers, enjoy great benefits, and seize opportunities for personal and professional growth. Your adventure begins with a simple click – apply now!