Przegląd Statystyki wynagrodzenia zawód "Technical Support Specialist w Polsce"

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Poland's largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.For one of our Clients - an international humanitarian organization - we are currently looking for:Technical Support Specialist in Humanitarian Organization00104623Installation, maintenance, repair, and monitoring of computer and office equipmentProviding technical support for end-usersAs part of the global service model - support for L2 tickets and/or escalation according to ServiceDesk proceduresEnsuring the functionality of existing ICT infrastructureEnsuring the functionality of all communication servicesAssistance and training for end-users in systems and equipmentEnsuring the implementation and adherence to global and local policies and proceduresPreparation and updating of technical documentationMaintaining contact with suppliersParticipation in budgeting for new equipment1 year of experience in the IT fieldFluency in English and PolishGood understanding of computers, operating systems and networks (LAN and WAN)Good understanding of power systems (UPS, batteries, electrical basics)Basic understanding of telecommunications (VHF, HF, satellite communications)>

Responsibilities:Take ownership and manage customer service issues (communication via emails, no calls) and requests in a timely manner according to our SLA.Maintain accurate records and document all customer service activities and discussions.Perform initial request evaluation, registration and solution or assignment.Maintain an orderly workflow according to priorities.Full time role, working in shifts (working night shifts from home is possible, after probation working from home 1 - 2 days is possible).Requirements:Education in telecommunication - mustFluent written and verbal English communication skills - must1+ year customer support background - advantageAble to establish and build customer loyalty by expressing empathy toward customers and providing solutions to meet our customer needs.Problem - solving skills.Able to work well in a team-based environment to accomplish assignments and achieve objectives.Accuracy and high sense of responsibility.Interest in mobile technologies and electronics, IoT and technologies in general.Ability to work in shifts.Previous experience working with technical or customer technical support in telecommunications.We offer:An exciting and challenging workplace with great skill and knowledge development opportunities.The opportunity to join a team of highly professional specialists in an international environment.The opportunity for professional development within a reputable international innovative and growing company.Social benefits200 EURO monthly Wolt food allowanceMedical insuranceFree mobile services with Tele2Car parking spotWe kindly inform you that we will only respond to selected applications. TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

OpisGi Group jest międzynarodową agencją pracy i doradztwa personalnego. Prowadzimy działalność w zakresie m.in. stałego i czasowego zatrudnienia, wyszukiwania i selekcji kandydatów oraz outsourcingu. Dzięki bezpośredniej obecności i partnerstwom strategicznym działamy w 57 krajach świata.Nr wpisu do Rejestru Agencji Zatrudnienia: nr 2010.W Polsce do grupy Gi wchodzą Gi Group, Grafton Recruitment, Wyser, TACK&TMI. Od roku 2021 szeregi grupy zasila dawny Work Service, jedna z największych w Polsce firm branży HR zapewniająca innowacyjne rozwiązania w obszarze zasobów ludzkich.Obecnie dla naszego Klienta poszukujemy osób na stanowisko: Technical Documentation SpecialistTechnical Documentation Specialist jest członkiem zespołu R&D. Osoba odpowiedzialna za to stanowisko zajmuje się przygotowywaniem, a także bieżącą aktualizacją dokumentacji technicznej firmy. Oprócz tego nadzoruje dane i uczestniczy w procesie administrowania informacjami o zmianach produktowych.Miejsce pracy: FarbiarskaDo Twoich obowiązków będzie należeć:Tworzenie instrukcji montażowych do istniejących i nowych urządzeńPoprawianie i uzupełnianie na bieżąco istniejącej dokumentacji montażowejAktywne proponowanie rozwiązań związanych z dokumentacjąSamodzielne zdobywanie informacji i danych w organizacji firmy, niezbędnych do wykonania powierzonych zadańWielozadaniowa współpraca z wieloma działami i osobami na różnych stanowiskachCzego oczekujemy?Preferowane jest wykształcenie techniczne minimum średnieZnajomość podstawowych pojęć z zakresu mechaniki, elektroniki i optykiPlusem jest doświadczenie na podobnym stanowiskuPożądana znajomość podstaw rysunku technicznego, dużym atutem znajomość podstaw programów takich jak ERP, Inventor, AutoCad itp.Co oferujemy?Biegłe posługiwanie się pakietem Office.Umiejętność organizowania pracy, radzenia sobie z sytuacjami kryzysowymi, pracy pod presją czasu, dobra komunikacja interpersonalna oraz umiejętność współpracy z innymi osobami, a także cierpliwość w wykonywaniu powierzonych prac, nastawienie na cel.

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

Who we are looking for Essentials:Experience of a number of Enterprise technology solutions, such as Windows Server OS, Azure, AWS, SQL Understanding of change management processes in a fully change managed environment (ITIL) Knowledge of Windows architecture, deployment considerations and structured infrastructure methodologies Ability to efficiently delegate tasks to appropriate team members Sound understanding of risk identification and mitigation principles Able to work independently without strong guidance or existing processes Desirables:Hold the ITIL Foundation Certificate V4, Azure Foundation AZ-900 qualificationExperience working in professional services, retail or telecommunications environments Experience of a PRINCE2, Agile Project Delivery environmentExceptional communication skills, both written and verbal Professional presentation with strong people skills with all levels across the Firm Able to gain credibility with senior staff and the trust of all staff Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders Hands on approach with ability to multitask several different work streams Experience of working to aggressive and changing deadlines Ability to work in virtual teams, often remote from other team members Ability to work in a flexible environment, where different styles of project delivery can occur Ability to influence others to gain their support for change Your future role This is a technical role delivering new IT services into Deloitte, as part of a team involving wide range of different technologies. From on premise upgrades to complex cloud deployments and SaaS, this role offers the opportunity to build skills across many areas. On occasion, the solutions may involve technology new to the customer requiring a steep learning curve. Working with the Solution Architect to understand and shape the Solution Design ensuring a smooth transition from the design to Implement phase. Working as part of the technical delivery team including operations, SMEs and third parties to deploy the solutions and transition these to the live environment. Production of high-quality Service Design documentation covering all aspects of the implemented solution. Effective time and task management is an important skill. What we offer Stable job in multinational company based on employment contract; Working in flexible hybrid model - partially from home and the office; Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning); Structured onboarding process and Buddy program for new joiners; Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion; Attractive benefits Selection process Apply and create your future with us!If your resume is of interest to us, the recruitment will consist of several stages:1. Short online interview with Recruiter.2. Interviews with members of the team.You will receive feedback regardless of process result. About Deloitte Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice. #LI-DM2