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Service Desk Analyst with German
Capgemini Polska, Poznań, Gdańsk, Katowice, Wrocław, Lublin, Warszaw ...
We work in a hybrid model!Recruitment process for this position and onboarding trainings are conducted online.At Capgemini, we're proud to be a global leader in working with companies totransformand manage their business by harnessing thepowerof technology. We are guided everyday by the purpose of unleashing human energythrough technology for an inclusive and sustainable future.We are a responsible anddiverseorganization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.Our Requirements:knowledge of German andEnglish at least B2with strong motivation to learn ITmotivation to start career within IT areaflexibility to work in shifts (24x5)Nice to have:any prior IT-related experience,willingness to learn andsupportnew and quickly changing technologiesmotivation to gain knowledge of Service Desk procedures and processYour future tasks:deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internetmonitor Service Desk for tickets assigned to the queue and process first-in first-out based on prioritygather customer’s informaon and determine the issue by evaluating and analyzing the symptomsdiagnose and resolve technical hardware and software issues involving internet connecvity, email clients etc.idenftiy and escalate priority issues per Client specificationsregistering an incident and / or Service Request reported via email /phone in the ITSM Tooltracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessaryWhat have we prepared for you?A lot of benefits:Access toCapgemini Helplinewith possibility to chat withtherapistsPrivate medical careandlifeinsuranceBonusesfor recommending your friends to CapgeminiAccess toInspiroapp with richaudiobooksdatabaseAccess to ourNAISbenefit platform (40+ optionsavailable:Netflix,Spotify,Multisport, cinema tickets, etc.)Personal and professional development:70+training trackswithcertificationopportunities (e.g. MS Azure, AWS, Google) on ourNEXTtraining platformPlatform with free access toPluralsight,TED Talks,Courseramaterials and trainingsFree access toUdemy Businessaccount with ability to useduring and outside working hoursTransparentperformance management policyOur legendary atmosphere:We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.No official dress-codeVariouscommunities: OUTfront, Women@Capgemini, Foreigners Community, and moreDay off for volunteeringAbility to implementworld-changing initiativesthanks to ourGrantProgramWho are we?Being one of us meansconstant developmentamong other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.AmongCapgemini Poland’sbusinessunits,we haveseveral teams youcan joinunderone name:Sharedand GroupFunctions. Those teams arecreated to support CapgeminiGroup inareas such asIT, HR, Finance, Procurement, Learning& Development,Brand Communication and more.It's time to#Get the Future You Want!Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply—join us :)Do you want to get to know us better? Watchthisshort video:Who are we statistically at Capgemini Poland in 2022?Do you have any additional questions about working at Capgemini? Check ourInstagram —@capgeminiplor visit ourFacebookprofile—Capgemini Polska. You can also find us onTikTok!—@capgeminipl.
Customer Service Specialist with German
Hays, Warszawa
For our Client, a fintech company, we are looking for Customer Service Specialist with German.  Within this position you will be responsible for providing customer service to clients and resolving their queries regarding financial platform – you will be the first point of contact for customers . Your duties will include building and maintaining good relationships with customers and cooperating with all relevant departments to resolve customer issues.  We are looking for Candidates with fluent German - min. C1 level. Previous experience in customer service is also required. An ideal Candidate has to have excellent communication and problem-solving skills as well as ability to multi-task and work under pressure.  Our Client offers a unique opportunity to gain professional experience in an international environment within interesting industry and great possibility of further development. Stable job in a team of professionals, attractive salary and employee’s benefits are also included. There is possibility to work fully remotely. Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. 
Regional Accounting Lead with German
Michael Page Poland, Warszawa
New SSC in WarsawConstruction industryO naszym kliencieOur client is a construction company near Rondo Daszyńskiego. They've recently set up a Shared Services Center (SSC) in Poland and are eager to expand. They're looking for ambitious individual to join them as Regional Accounting Lead.Opis stanowiskaSupervise a team of up to 10 full-time equivalents (FTEs), overseeing talent development, recruitment, and performance managementEstablish and lead teams, adeptly managing transitions to ensure seamless operationsFoster a culture of continuous improvement within the organizationUndertake responsibilities for conducting internal audits to uphold standards and enhance organizational efficiencyEnsure adherence to Local Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFRS), and company guidelines, encompassing timely tax and social contributionsPrepare and present local GAAP financial statements, ensuring compliance with regulatory filings within designated timelinesConduct analytical reviews to maintain internal controls and ensure compliance with SOX regulationsProfil kandydataBachelor's degree in Accounting, Finance, or related fieldAt least 5 years of managerial experienceProven experience working within RTR and AP/AR areaProficiency in English and German (C1 level) for both verbal and written communicationExcellent communication skillsGreat stakeholder management skillsOferujemyGreat office location - near Rondo DaszyńskiegoOpportunity to develop in new SSC - taking part in knowledge transferAnnual bonusPrivate medical careFlexible working hours
Structural designer assistant
LeasingTeam Group, Warszawa, mazowieckie
Opracowywanie projektów koncepcyjnych, technicznych oraz wykonawczych w zakresie konstrukcji budowlanych;Praca w środowisku CAD i BIM;Wykonywanie obliczeń statycznych i wytrzymałościowych;Opracowywanie rysunków warsztatowych;Koordynacja międzybranżowa wykonywanych projektów;Uczestnictwo w rozwiązywaniu zagadnień technicznych na każdym etapie realizacji projektów;Analiza oraz optymalizacja rozwiązań konstrukcyjnych;Nadzór nad zgodnością tworzonego projektu z przyjętymi przez firmę standardami oraz ogólną koncepcją projektu;Prowadzenie nadzorów autorskich.Wykształcenie wyższe kierunkowe (budownictwo);Doświadczenie na stanowisku analogicznym, w obszarze projektów obiektów w konstrukcji żelbetowej w budownictwie mieszkaniowym wielorodzinnym;Bardzo dobra znajomość programu Autocad oraz programów do obliczeń statyczno - wytrzymałościowych;Mile widziana znajomość programu Revit;Komunikatywność;Umiejętność pracy w zespole;Umowa o pracę;Praca stacjonarna od poniedziałku do piątku;Praca w godzinach 8-16;4 osobowy zespół: projektant konstrukcji oraz 3 asystentów;Uznaniowy system premiowy. 
UX Designer / Researcher
IMMOQEE SP. z o.o., Warszawa, mazowieckie
Immoqee Sp. z o.o., based in Warsaw, has been in business since 2014. Our goal is to support the sales and customer service processes of our contractors, with whom we build lasting and long-term relationships. We provide comprehensive support services for HR, recruitment and training processes in this area. We are looking for candidates for a project implemented for our partner: SAMSUNG SDS - one of the most admired and innovative brands in the world. SAMSUNG SDS inspires and empowers a digital revolution with their cutting edge technologies and always strives for excellencePURPOSE OF THE JOBThis role is part development team for ECSO (European Customer Satisfaction Office), which is part of the wider European Head Office in Chertsey. Work from the office in Warsaw is mandatory, but there is currently some flexibility around hybrid working for 2-3 days a week. The development team is responsible for providing ongoing support to European subsidiaries for continuous improvements across digital channels: .COM/Support, Samsung Community, Samsung Members, and more.The role will be varied and pivotal to Samsung improving customer experience (CX) across Europe. Priority projects include the improvement of an online repair journey and the introduction of a troubleshooting tool for several European subsidiaries. KEY ACCOUNTABILITIESEvaluate existing sites and products for usabilityWork with clients and colleagues to plan and implement new UX projectsCarry out research into users’ needsDevelop personas, user stories and other resources that capture users’ needsUse specialist software to create mock-ups and prototypesOrganise and run user testingMake recommendations and planning changes based on user feedbackExplore and implement other ways to gather and incorporate users’ feedbackCommunicate key insights and findings to product teamConstantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customerIdentify improvement opportunities, if any, from the current Sprint and agree on any possible improvements for the next SprintParticipate in the Retrospect Project MeetingKey Liaisons Samsung EHQ Project OwnerSamsung EHQ Content ManagerSamsung EU Subsidiaries CS Managers  (15 Subsidiaries)Samsung Technical Teams (SDS Europe and SDS HQ)SDSE Director of IT Service & SupportSDSE managers and staffDIMENSIONSMaintain good and strong relationships with all key liaisonsRequires strong business acumen, to be proactive, to be support orientated, strong social media and IT proficiency, excellent people & communication skills, project management & coordination skills and have excellent attention to detail to be successful in this position in a highly innovative & fast-paced company.EDUCATIONEducated to a degree level or equivalentSKILLS AND ATTRIBUTESEssentialPrevious experience in Business / Systems Analysis or Quality AssuranceDegree in Computer Science, Business or similar fieldExcellent written communication skills and servant leadership skillsThe ability to listen to and communicate with people from a wide range of backgrounds, including other professionals, senior colleagues and users.A logical approach.The ability to think creatively.Strong problem-solving skills.The ability to work in a team alongside professionals with different areas of expertise.Excellent coding skills.Excellent organisational, time and project management skills.Accuracy and attention to detail.Self-development skills to keep up to date with fast-changing trends.Professional approach to time, costs and deadlines.Willingness to learn continually and to apply what you have learned.Problem-solving and conflict-resolution abilityExcellent team skills, necessary for the collaboration with the other team members.Desired Global or European experience an advantageSelf-starter, able to work under own initiativeGood team playerWell presented, professional and dedicatedEXPERIENCE:5+ years UX Design/Researcher experienceFamiliarity with software developmentGood knowledge of other Agile frameworks (Crystal, XP etc.)Excellent communication and servant leadership skillsOutstanding organisational skillsDegree in Computer Science, Business or similar fieldUnderstands Agile methodology and introduce best practices into the  ProcessHOURS OF WORK37.5 hour week.  Some weekend and evening work may be required for emergencies and projects.CHALLENGESamsung SDS Europe Ltd is operating in a fast moving, challenging environment where processes and procedures are constantly changing. It is essential the incumbent keeps abreast of IT developments and evaluates the possible impact on business.WE OFFER:Ability to work in a hybridWork in a good atmosphere in a close-knit and ambitious teamOngoing support from supervisors and teammates.Opportunities for growth, clear career pathB2B contractAPPLY BY: https://immoqee.elementapp.ai/application/v2/34c447cc-d39f-4c0b-801d-5eb2ffb89a61/efbd26cb-b5db-4426-b70e-ea3f9541f42c?source=00262a79-a060-4be6-bda8-dc666265ee9a
Structural designer assistant
LeasingTeam Group, Warszawa, mazowieckie
LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET, która porządkuje działania rekruterów i zwiększa ich efektywność. Posiadamy biura w Gdańsku, Warszawie, Katowicach, Krakowie, Poznaniu oraz we Wrocławiu. Professional należy do LeasingTeam Group - największej w kraju grupy spółek doradztwa personalnego wyłącznie z polskim kapitałem, która od 15 lat skutecznie łączy kandydatów i pracodawców, świadcząc im kompleksowy zakres usług HR.Aktualnie dla jednego z naszych klientów poszukujemy kandydatów na stanowisko: Structure designer assistant.Rekrutacja jest prowadzona dla polskiej firmy realizującej projekty w obszarze budownictwa wielorodzinnego w kilkunastu miastach Polski.Structural designer assistant00114973Opracowywanie projektów koncepcyjnych, technicznych oraz wykonawczych w zakresie konstrukcji budowlanych;Praca w środowisku CAD i BIM;Wykonywanie obliczeń statycznych i wytrzymałościowych;Opracowywanie rysunków warsztatowych;Koordynacja międzybranżowa wykonywanych projektów;Uczestnictwo w rozwiązywaniu zagadnień technicznych na każdym etapie realizacji projektów;Analiza oraz optymalizacja rozwiązań konstrukcyjnych;Nadzór nad zgodnością tworzonego projektu z przyjętymi przez firmę standardami oraz ogólną koncepcją projektu;Prowadzenie nadzorów autorskich.Wykształcenie wyższe kierunkowe (budownictwo);Doświadczenie na stanowisku analogicznym, w obszarze projektów obiektów w konstrukcji żelbetowej w budownictwie mieszkaniowym wielorodzinnym;Bardzo dobra znajomość programu Autocad oraz programów do obliczeń statyczno - wytrzymałościowych;Mile widziana znajomość programu Revit;Komunikatywność;Umiejętność pracy w zespole;>
Regional Accounting Lead with German
Michael Page International (Poland) Sp. z o.o., Warszawa, Mazowieckie
Zakres obowiązków Supervise a team of up to 10 full-time equivalents (FTEs), overseeing talent development, recruitment, and performance management Establish and lead teams, adeptly managing transitions to ensure seamless operations Foster a culture of continuous improvement within the organization Undertake responsibilities for conducting internal audits to uphold standards and enhance organizational efficiency Ensure adherence to Local Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFRS), and company guidelines, encompassing timely tax and social contributions Prepare and present local GAAP financial statements, ensuring compliance with regulatory filings within designated timelines Conduct analytical reviews to maintain internal controls and ensure compliance with SOX regulations Wymagania Bachelor's degree in Accounting, Finance, or related field At least 5 years of managerial experience Proven experience working within RTR and AP/AR area Proficiency in English and German (C1 level) for both verbal and written communication Excellent communication skills Great stakeholder management skills Oferujemy Great office location - near Rondo Daszyńskiego Opportunity to develop in new SSC - taking part in knowledge transfer Annual bonus Private medical care Flexible working hours
Customer Service Representative with German in MICHELIN!
Randstad Polska Sp. z o.o., Warszawa, Mazowieckie
Your responsibilities acting as a Customer Advisor recording customer orders according to customer needs proposing product alternatives in case of phase-out or shortage planning and coordinating the delivery with customers and partners handling customer orders portfolio and monitoring execution ensuring on-time deliveries and service commitment proactively alerting customer in case of any event, delay or failure and sourcing for a solution capturing customer’s requests & claims analyzing and providing issue resolution or appropriate answer sharing recurring problems with the relevant internal partner(s) in order to find solutions supporting sales using opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management applying and improving work methods Our requirements advanced knowledge (C1) of German communicative English (B2) proactive attitude with ability to quickly adapt to new situations problem solving mindset willingness to work with customers and building long-term relations customer focus and effective communication skills holistic approach (understanding end-to-end customer service process) previous experience in Customer Service / Order Management will be a plus We offer opportunity to be a part of a new Customer Operations team with dynamic career path development (Customer Contact, Marketing, Sales and Industry) real impact in building new team and new process full employment contract (3 months of probation period, then indefinite period) attractive benefits package (e.g.healthcare program, lunch card, sport card, cafeteria platform, holiday co-financing, Co-financing summer camp for children, christmas gifts, free access to Legimi platform and others)
UX/UI Service Design Manager
Deloitte, Warszawa
Who we are looking for Experience in digital products and services design, including mapping processes, information architecture, user flows, conceptual and detailed wireframing and prototyping (min 7 years experience) A strong portfolio that demonstrates your experience and design presentation skills Experience in management of projects with significant element of innovation, new product launch, product & services design, In depth, practical knowledge of methodologies: product design, service design, agile/scrum, requirements engineering Experience in evaluating digital products and processes to identify opportunities and areas for improvement and develop recommendations Ability to analyze large quantities of data, often from many sources, e.g., business and tech requirements, user research, process flows, along with a strong problem solving and troubleshooting skills with the ability to exercise mature judgment Experience in business development/sales in B2B environment will be an added value. Experience in professional services firm will be an added value Proficiency in English and German language is required (written and oral)We would be happy to welcome you in our team if: You are great communicator who can manage client interactions and align with stakeholders effectively You demonstrate a deep understanding of the end-user and advocates for their needs, while balancing solutions with business requirements and technical constraints You can plan and run effective client workshops and client stakeholder meetings You are passionate and enthusiastic about learning and pursuing your expertise, constantly challenging the definition of what makes good user experience You are self-driven, pro-active, and organized person. You can lead teams, supervise junior colleagues, and manage day to day project activities You are a curious person, quick learner interested in new technologies, new ways of work, investing in your skills and knowledge You are collaborative, willing to work with others and invest in their development You have experience in design/ prototyping using Figma Your future role Work with clients to shape their ideas and define innovative products and servicesManage design process, helping client to move from ideation phase to implemented solutionsDevelop best-in-class solutions for our clients in cooperation with customer strategy and solutions teams, with support of senior industry and domain expertsManage your own team and be responsible for building a broad community of practitioners What we offer We support you with tailored professional and personal development: transparent performance-based career paths, mentoring from our experts and professional training programs are also providedAttractive and competitive salary including a wide range of fringe benefits Attractive and modern working environment with great locationWe work hybrid: we combine working at the office and at home  About the team At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. We work with a wide range of iconic local and global organizations, helping them understand and profit from the online and mobile revolution. We approach our work with great energy and passion as we align our client’s business aspirations to the goals of the end user. #LI-SG1
Senior Technical Product Manager
Equinix Poland Sp. z o.o., Warszawa, mazowieckie
Product Lifecycle Management• Play a leading role in formulating and executing on product strategy, collaborating with key stakeholders, and execute on the committed roadmap• Involve engineers, designers and others to create a shared vision and clear goals for the product, including a well-defined product roadmap• Lead engineering scrum teams tasked with delivering world-class digital infrastructure experiences and APIs• Gather, document, design and test the best possible customer experience and incorporate the voice of the customer into the product roadmap• Work with Product Managers to define good confidence release deliverables for any given release• Be comfortable and effective in working in a fast-paced, collaborative, matrixed environment, and work closely with customers, partners, and internal stakeholders• Serve as the subject matter expert and evangelist for the productMarket, Competitive and Customer Analysis• Research competitors and verticals; prepare reports related to financial position, competitive position and market potentialBusiness Case Development• Create and collaborate on the financial business models and conduct compelling business opportunity reviews with the leadership team• Understand the business value and verify that the team delivers business valueProduct Performance• Define metrics that will be used to inform product success and help drive user experience improvements• Identify improvements to existing product processes; develop a strong understanding of processes and technology• Evaluate incoming product-related issues from internal and external customers to determine the severity and response• Triage production software issues and follow up with cross-functional teams until fixes are tested and deployedCross Functional Collaboration• Design product training curriculum; lead cross-functional trainings and meetings• Work with the user experience teams and facilitate the development of user interface workflows aligned with functional objectives• Complete ad-hoc assignments that assist in the development of product strategy and roadmap• Collaborate with product engineering, network architects, network deployment, and service delivery teams to roll out new offers, releases, and markets.• Manage stakeholder expectations within and/or across functionsNew Partner Identification and Engagement• Identify and collaborate with partners to enhance the product• Partner with and deeply listen to customers, sales and operations teams, and other stakeholders to identify unmet needs and new use cases• Validate ideas with customers before, during, and after developmentBacklog Prioritization• Help prioritize items to move forward among many candidates based on an analysis of the business opportunity vs. level of effort• Bring a rigorous and strategic mindset to evaluating and prioritizing competing requirements, including features, bugs, and tech debt• Collaborate closely with technology teamsTest Case Definition and UAT Coordination• Lead definition of allowable configurations, test cases and execute UAT• Lead triage of issues across UAT cycles and manage defect resolutionUAT Stakeholder Management• Manage stakeholder expectations within and/or across functions• Identify and proactively include correct stakeholders and communicate effectively• Utilize effective methods of communication with stakeholders, varying approach accordingly