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SOC Team Leader
Hays, Kraków
For our Client, a new Security Operations Center in Kraków, we are looking for a SOC Team Lead. Role Overview: This position involves leading a team of motivated and skilled Cybersecurity analysts within a 24/7 SOC environment. The primary responsibilities include event identification, triage, and remediation across the enterprise. The selected candidate will collaborate with other cybersecurity teams, drive threat intelligence implementation, and contribute to SOC process development. Automation, efficiency enhancement, and best practices will be key areas of focus.Duties and Responsibilities:1.    Incident Management: Ensure effective incident identification, assessment, quantification, reporting, communication, mitigation, and ongoing monitoring.2.    Collaboration: Work closely with other cybersecurity teams and business units to address security incidents.3.    Threat Intelligence: Implement emerging threat intelligence (such as IOCs and updated rules) to identify affected systems and assess attack scope.4.    Alert Handling: Establish standards and procedures to address alerts promptly, accurately, and relevantly.5.    Playbooks: Develop and refine operational response “playbooks” for handling cyber threats.6.    Autonomous Investigation: Independently investigate and escalate incidents following established policies and processes.7.    Mentoring: Provide guidance and mentorship to SOC level II and III Analysts.8.    Incident Leadership: Lead SOC analysts during incident response actions and collaborate with leadership during active incidents.9.    Metrics Reporting: Evaluate, develop, and report SOC-related metrics through dashboards and reports.10.   Shift Management: Manage shift schedules and lead SOC personnel.11.    Tabletop Exercises: Design and present relevant Cybersecurity tabletop exercises to identify process improvement opportunities.Qualifications: •    Candidates should possess any of the following certifications: CISSP, CASP, CCSP, SSCP, SANS GIAC GMON, GCIH, GCIA, GCFA, GCFE, GREM.•    In-depth technical knowledge: Understand both established and emerging cybersecurity technologies.•    Hands-on experience: Work within a Computer Incident Response organization, handling large-scale incidents across the Protect, Detect, Respond, and Sustain phases.•    Threat lifecycle expertise: Grasp the entire cycle of cybersecurity threats, including attack vectors and exploitation methods.•    Frameworks and methodologies: Familiarity with Intelligence Driven Defense, Cyber Kill Chain, and MITRE ATT&CK.•    Cloud proficiency: Experience monitoring and responding to threats in Cloud environments.Education•    Associate degree Information Technology, Cybersecurity or Computer Science is preferred.Experience:•    5+ years working in a Security Operations Center (SOC) with expertise in SIEM technologies (Required).•    2+ years of experience in leading and developing others (Preferred).•    7+ years in the general field of Cybersecurity (Required).Skills and Abilities:•    Advanced ability to identify automation/orchestration opportunities and create implementation plans.•    Advanced leadership, problem-solving, and critical thinking skills. The ability to prioritise and execute autonomously.•    Advanced communication skills (both verbal and written) across all organisational levels.•    Advanced understanding of the latest security principles and protocols.•    Advanced knowledge of security operations technologies, including SIEM, endpoint tools, and network-based logs.•    Familiarity with emerging technologies and tactics used within a SOC to enhance efficiency and effectiveness.•    Advanced understanding of cyber threat tactics, techniques, and procedures, with the ability to develop relevant alerting, countermeasures, and threat hunting techniques.•    Intermediate scripting ability (Powershell, Python).Working Hours•    8am – 6pm local timeIf you’re interested in this offer, click “Apply” and send us your current CV or email [email protected]. Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
SOC Team Leader
HAYS, Kraków, malopolskie
SOC Team LeaderKrakówNR REF.: 1184408For our Client, a new Security Operations Center in Kraków, we are looking for a SOC Team Lead. Role Overview: This position involves leading a team of motivated and skilled Cybersecurity analysts within a 24/7 SOC environment. The primary responsibilities include event identification, triage, and remediation across the enterprise. The selected candidate will collaborate with other cybersecurity teams, drive threat intelligence implementation, and contribute to SOC process development. Automation, efficiency enhancement, and best practices will be key areas of focus.Duties and Responsibilities:1.    Incident Management: Ensure effective incident identification, assessment, quantification, reporting, communication, mitigation, and ongoing monitoring.2.    Collaboration: Work closely with other cybersecurity teams and business units to address security incidents.3.    Threat Intelligence: Implement emerging threat intelligence (such as IOCs and updated rules) to identify affected systems and assess attack scope.4.    Alert Handling: Establish standards and procedures to address alerts promptly, accurately, and relevantly.5.    Playbooks: Develop and refine operational response “playbooks” for handling cyber threats.6.    Autonomous Investigation: Independently investigate and escalate incidents following established policies and processes.7.    Mentoring: Provide guidance and mentorship to SOC level II and III Analysts.8.    Incident Leadership: Lead SOC analysts during incident response actions and collaborate with leadership during active incidents.9.    Metrics Reporting: Evaluate, develop, and report SOC-related metrics through dashboards and reports.10.   Shift Management: Manage shift schedules and lead SOC personnel.11.    Tabletop Exercises: Design and present relevant Cybersecurity tabletop exercises to identify process improvement opportunities.Qualifications: •    Candidates should possess any of the following certifications: CISSP, CASP, CCSP, SSCP, SANS GIAC GMON, GCIH, GCIA, GCFA, GCFE, GREM.•    In-depth technical knowledge: Understand both established and emerging cybersecurity technologies.•    Hands-on experience: Work within a Computer Incident Response organization, handling large-scale incidents across the Protect, Detect, Respond, and Sustain phases.•    Threat lifecycle expertise: Grasp the entire cycle of cybersecurity threats, including attack vectors and exploitation methods.•    Frameworks and methodologies: Familiarity with Intelligence Driven Defense, Cyber Kill Chain, and MITRE ATT&CK.•    Cloud proficiency: Experience monitoring and responding to threats in Cloud environments.Education•    Associate degree Information Technology, Cybersecurity or Computer Science is preferred.Experience:•    5+ years working in a Security Operations Center (SOC) with expertise in SIEM technologies (Required).•    2+ years of experience in leading and developing others (Preferred).•    7+ years in the general field of Cybersecurity (Required).Skills and Abilities:•    Advanced ability to identify automation/orchestration opportunities and create implementation plans.•    Advanced leadership, problem-solving, and critical thinking skills. The ability to prioritise and execute autonomously.•    Advanced communication skills (both verbal and written) across all organisational levels.•    Advanced understanding of the latest security principles and protocols.•    Advanced knowledge of security operations technologies, including SIEM, endpoint tools, and network-based logs.•    Familiarity with emerging technologies and tactics used within a SOC to enhance efficiency and effectiveness.•    Advanced understanding of cyber threat tactics, techniques, and procedures, with the ability to develop relevant alerting, countermeasures, and threat hunting techniques.•    Intermediate scripting ability (Powershell, Python).Working Hours•    8am – 6pm local timeIf you’re interested in this offer, click “Apply” and send us your current CV or email [email protected]. Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
SOC L2 Analyst
Hays, Poland, Warszawa
Your new company Our Client a global technology company that empower companies and individuals with services and technologies that boost business growth.Currently they are creating a new team of Security  Operations Center, that will be part of  global team that provides soc services for clients in EMEA and USA region.Your new role you will:Implement and manage security tools (SIEM, UEBA, SOAR).Investigate suspicious activities, contain, and prevent them. Correlate and validate alerts to ensure they represent relevant security incidents.Reduce downtime and ensure business continuity.Providing security services to the rest of the organization.Audit and compliance support. Monitoring the auditing systems in place to meet compliance requirements for government, corporate and industry regulations such as SB 1386, HIPAA, and Sarbanes-Oxley.What you'll need to succeed 2-4 years of experience in cybersecurity, with a focus on incident analysis, threat detection, and response. Direct experience in a Security Operations Center environment is highly preferable.Advanced knowledge of SIEM tools, as well as experience with intrusion detection systems (IDS) and security event correlation, are crucial. Familiarity with scripting languages for automation and analysis (e.g., Python or PowerShell) is also highly beneficial.Critical thinking and problem-solving skills.Strong communication and analytical skills.The CompTIA Security+ and CompTIA Analyst+ or Certified Ethical Hacker (CEH) certifications are highly valuable.Fluency in English.What you'll get in return A great chance to be a part of newly created SOC Team, working with clients in EMEA & USA region.You will take part in many interesting projects that will broaden your knowledge and experience.Standard benefit package (Multisport, Luxmed, private life insurance, e-learning platform).We offer both B2B contract and employment contract.Working in a hybrid model (an office in Warsaw), or remote working.A package of training courses.Working in international environment.Necessary work tools.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Senior DevOps Engineer
Hays, Kraków
Your new company Global Finance aspires to be the best finance function in the financial services industry, delivering powerful insights to the customers. The role is focused on building new, futer-proof modelling solution. Your new role • Build and implement Global Treasury containerised solutions and CI/CD automations.• Support building and implementation of Global Treasury Python-based modelling solutions.• Deliver a coding environment that is easy to use, is robust and can be fully re-used.• Provide automated solutions for fast and agile model build and deployment.• Work closely with tech leads, business stakeholders, Quantitative Analysts and IT to create synergies across different functions and departments and contribute to the end-to-end design and planning.• Implement software strategically, following best practice to ensure that solutions address the evolving business and regulatory requirements.• Work closely with the Head of Financial Engineering to ensure smooth change management and maintenance of the system in compliance with company standards.• Work closely with the Quantitative Analytics teams to build software solutions that are practical, workable and comply with accounting, regulatory or other requirements.What you'll need to succeed • Strong experience in building and maintaining containerised solutions and CI/CD pipelines for end2end automations on cloud-based platforms (GCP, Docker), preferably utilising Jenkins and Github integration.• Experience in backend development of applications and systems in Python, especially for cloud environments, preferably including development of libraries and designing/extending of APIs is considered a plus.• Strong knowledge of at least three: Python, FastAPI, Apache Airflow, S3, Kubernetes, Jenkins, Docker.• Experience in writing technical documentation and test-driven development.• Knowledge of finance, particularly quantitative finance, experience of Risk or Analytics is nice to have.What you'll get in return • Competitive salary• Annual performance-based bonus• Additional bonuses for recognition awards• Multisport card• Private medical care• Life insurance• Corporate parties & events• CSR initiatives• Nursery discounts• Financial support with trainings and education• Social fund• Flexible working hours• Free parkingWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Lead Python Developer
HAYS, Kraków, malopolskie
Lead Python DeveloperKrakówNR REF.: 1185290Python, Airflow, Docker, Kubernetes and Jenkins Contract of Employment! Hybrid model of work! Your new companyGlobal Finance aspires to be the best finance function in the financial services industry, delivering powerful insights to our customers, within the bank and externally. We work as a seamless team to support company’s businesses to deliver our strategy.This role is focused on building new, future-proof modelling solutions.Your responsibilities• Build and implement Global Treasury Python-based modelling solutions.• Support building and implementation of Global Treasury containerised solutions and CI/CD automations.• Deliver a coding environment that is easy to use, is robust and can be fully re-used.• Provide automated solutions for fast and agile model build and deployment.• Work closely with tech leads, business stakeholders, Quantitative Analysts and IT to create synergies across different functions and departments and contribute to the end-to-end design and planning.• Implement software strategically, following best practice to ensure that solutions address the evolving business and regulatory requirements.• Work closely with the Quantitative Analytics teams to build software solutions that are practical, workable and comply with accounting, regulatory or other requirements.What you39ll need to succeed• Strong experience in backend development of large scale applications and systems in Python, especially for cloud environments, preferably including development of libraries and designing/extending of APIs.• Experience in building and maintaining containerised solutions and CI/CD pipelines for end2end automations on cloud-based platforms (GCP, Docker), preferably utilising Jenkins and Github integration is considered a plus.• 5+ years of relatable experience.• Strong knowledge of at least three of: Python, FastAPI, Apache Airflow, S3, Kubernetes, Jenkins, Docker.• Experience in writing technical documentation and test-driven development.• Knowledge of finance, particularly quantitative finance, experience of Risk or Analytics is nice to haveWhat you39ll get in return•Competitive Salary•Annual performance- based bonus•Additional bonuses for recognition awards•Multisport Card•Private medical care•Life Insurance•One-Time reimbursement of home office set up (up to 800 PLN)•Corporate parties and events•CSR Initiatives•Nursery and Kindergarten discounts•Financial support with trainings and education•Social Fund•Flexible working hours•Free parkingWhat you need to do nowIf you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Quality Analyst
Hays, Kraków
Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market.Join the group of 500 satisfied Contractors working for Hays’ clients!For our Client we are currently looking for Candidates for the position of:Quality AnalystContract B2B via Hays PLRate: 110 – 130 PLN/h net + VATProject length: long-term cooperation, first contract by the end of 2024Remote 100%Project short description:Contractor will be working with the following applications, and preference will be given to those who have backgrounds in them:Salesforce.com (SFDC)Azure DevOps for managing user stories and test plansPowerPoint as primary communication tool with usersMicrosoft Teams as primary tool to communicate with peersThe Quality Analyst (QA) will be responsible for leading establishing effective QA processes within the client organization. The role involves ensuring that software products meet defined quality standards, are free from defects, and meet user requirements. What will you do:Team Leadership – oversee and provide guidance, mentoring, and coaching to a team of analysts. Assign tasks, set priorities, and monitor progress to ensure timely delivery of QA activities and milestones.QA Process Development – Define & establish QA processes, standards, and guidelines. Develop comprehensive testing plans and methodologies for various forms of testing (SIT, Regression, UAT, etc.)Test Planning & Execution – Collaborate with stakeholders & project team members to understand requirements & define test objectives, scope, & coverage. Develops test scenarios, coordinates execution, & analyzes results.Defect Management – Establishes defect management processes & workflows for reporting, priority, tracking, & resolution of defects identified during testing.Stakeholder Communication – Communicates QA status, progress, & issues to project stakeholders & team members.What we expect from you:Minimum of 4+ (desired 5+) years of proven experience as a quality analyst creating and managing complex application test plans.Strong understanding of how businesses operate with ability to engage multiple stakeholders (business & technical.)Demonstrated ability to analyze user stories, understand expected outcomes, and create viable test plans.Structured in how they manage their work, communicate, and document test plans and outcomes.Motivated and able to work independently (and remotely) to learn technologies.Knowledge of English (min. B2)What would be a plus:Experience in Agile and Waterfall project management environmentsVerbal & written communications to both technical & non-technical project team membersExperience with Automation packages a plus but is no considered a core area of focus at this timeWhat will you get:Long-term cooperation with the client implementing projects for the largest players in the banking, insurance, telco and more sectorsStandard benefits - preferential rates for LuxMed and Multisport packagesWhen you choose to work via Hays, you also get the opportunity to work for many of Hays' other leading clients in the futureWhat will the recruitment process look like:Your CV will be verified by Hays RecruiterRecruiter will contact you by phone - a 15-minute conversation about the project and your experienceTechnical conversation with the client - online meetingsOfferWelcome to the project!   Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Quality Analyst
HAYS, Kraków, malopolskie
Quality AnalystKrakówNR REF.: 1185793Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market.Join the group of 500 satisfied Contractors working for Hays’ clients!For our Client we are currently looking for Candidates for the position of:Quality AnalystContract B2B via Hays PLRate: 110 – 130 PLN/h net + VATProject length: long-term cooperation, first contract by the end of 2024Remote 100%Project short description:Contractor will be working with the following applications, and preference will be given to those who have backgrounds in them:Salesforce.com (SFDC)Azure DevOps for managing user stories and test plansPowerPoint as primary communication tool with usersMicrosoft Teams as primary tool to communicate with peersThe Quality Analyst (QA) will be responsible for leading establishing effective QA processes within the client organization. The role involves ensuring that software products meet defined quality standards, are free from defects, and meet user requirements. What will you do:Team Leadership – oversee and provide guidance, mentoring, and coaching to a team of analysts. Assign tasks, set priorities, and monitor progress to ensure timely delivery of QA activities and milestones.QA Process Development – Define & establish QA processes, standards, and guidelines. Develop comprehensive testing plans and methodologies for various forms of testing (SIT, Regression, UAT, etc.)Test Planning & Execution – Collaborate with stakeholders & project team members to understand requirements & define test objectives, scope, & coverage. Develops test scenarios, coordinates execution, & analyzes results.Defect Management – Establishes defect management processes & workflows for reporting, priority, tracking, & resolution of defects identified during testing.Stakeholder Communication – Communicates QA status, progress, & issues to project stakeholders & team members.What we expect from you:Minimum of 4+ (desired 5+) years of proven experience as a quality analyst creating and managing complex application test plans.Strong understanding of how businesses operate with ability to engage multiple stakeholders (business & technical.)Demonstrated ability to analyze user stories, understand expected outcomes, and create viable test plans.Structured in how they manage their work, communicate, and document test plans and outcomes.Motivated and able to work independently (and remotely) to learn technologies.Knowledge of English (min. B2)What would be a plus:Experience in Agile and Waterfall project management environmentsVerbal & written communications to both technical & non-technical project team membersExperience with Automation packages a plus but is no considered a core area of focus at this timeWhat will you get:Long-term cooperation with the client implementing projects for the largest players in the banking, insurance, telco and more sectorsStandard benefits - preferential rates for LuxMed and Multisport packagesWhen you choose to work via Hays, you also get the opportunity to work for many of Hays39 other leading clients in the futureWhat will the recruitment process look like:Your CV will be verified by Hays RecruiterRecruiter will contact you by phone - a 15-minute conversation about the project and your experienceTechnical conversation with the client - online meetingsOfferWelcome to the project!   Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Business Analyst, Commercial Excellence
Haleon, Poznan, Wielkopolskie, Poland
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. T his is an exciting time to join and help shape the future of the world's newest and largest consumer healthcare company, that's 100% focused on everyday health. Come and be part of something special. Business Analyst (Commercial Excellence) Location: Poland, Poznan T his role sits within the Global Digital & Tech Organisation and specifically within the Customer, Consumer & Expert product organisation . The Sales F orce Excellence Tribe is responsible for designing and Implementing digital & tech products that are used by our Sales Reps and Merchandisers in the field to distribute and sell our products to retail outlets and pharmacies globally . The objective is to increase effectiveness and efficiency of our Reps and drive sales growth for Haleon. You will develop a deep understanding of user needs and business processes, identifying business problems and pain points . You will create user stories and work with our engineering teams to identify and develop solutions that address the needs of our users . You will have an agile mindset and a can-do attitude, and you will be passionate about solving business challenges through technology . Most of your time will be spent working on our Sales CRM and Next Best Action Analytics products, but you must be flexible to work on other products across the Tribe if the need arises. Key Responsibilities Undertake customer research to understand customer needs (jobs to be done, problems to solve) and identify opportunities to add valu e . Develop detailed user requirements/user stories and ensure that these are clearly documented and understood by the business stakeholders and engineering teams . Work with our engineering teams to design new solutions, features, or enhancements that deliver a n exceptional user experience . Review the solution design with business stakeholders to get their buy-in and agreement . Participate in agile sprint ceremonies to plan the sprint and refine the backlog . P articipate in testing to ensure the solution or feature meets the needs of our users. Plan & co-ordinate user acceptance testing with business stakeholders. Pro-actively look for ways to address impediments/blockers that may slow down delivery and/or impact delivery timelines. Build strong cross functional partnerships with key business stakeholder s as well as other tech teams . Maintain high credibility and deliver real value by shipping product that make our users' lives easier. Required Experience Min. 3-5 years' experience in business analysis/product role Good understanding of commercial business processes Solid and proven experience in agile delivery Experience in Salesforce.com, Veeva or other CRM/Salesforce automation solutions Experience in the delivery of data & analytics products Excellent communication & collaboration skills with an ability to gain the respect buy-in from your stakeholders Strong problem-solving skills and willingness to get the job done Calm under pressure and able to manage competing demands Bachelor's or master's degree in information technology, Computer Science or Business . Desired Experience Proven work experience in a product management role E xperience in the Healthcare and/or Fast-Moving Consumer Goods Industry Ability to see the big picture and think beyond immediate area of responsibility Experience in the visualisation of analytics insights and metrics in operational systems & BI visualisation tools such as Microsoft Power BI Rich experience in design thinking and product discovery, including user research, persona and journey development, and UX & UI Please provide your CV in English. Note you need to be located in Poland Opportunities for growth: None of us should ever feel like we are standing still. Instead, we want Haleon to be a place where we feel like we are always progressing. Improving everyday health takes dedication. Energy. Effort. So we look to reward your contribution with a benefits package that includes: Career at one of the leading global healthcare companies Contract of employment Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement) Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities) Family benefits (extra parental leave, caregivers' policy) Life insurance and pension plan Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic) Private medical package with additional preventive healthcare services for employees and their eligible counterparts Sports card (Multisport) Personalised learning approach Supportive community and integration events Hybrid@Haleon our philosophy to hybrid work Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/ At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.
CRM Business Analyst | Deloitte Digital
Deloitte, Gdańsk, Katowice, Kraków, Łódź, Szczecin, Warszawa
Who we are looking for CRM Business AnalystDo you want to be a superhero of customer project implementation? Do you want to work on diverse projects with exceptional people implementing the most innovative CRM business solutions? If the answer is yes, join the creative team of CRM Business Analysts at Deloitte Digital! About the role: As a CRM Business Analyst, you play an important role in the implementation of customer relationship management (CRM) systems within an organization. In this role you will work with other team members gathering business inputs, creating business documentation, system requirements, participate in training preparation for end users.  As a Business Analyst you collaborate and design strategies and processes that align to the technology and business goals.Qualifications and Skills: Proven experience (min. 3 years) working as a Business Analyst with a focus on CRM systems. Knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) and their functionalities. Strong analytical and problem-solving skills with the ability to translate complex business needs into technical requirements. Proficiency in creating documentation such as functional specifications, process flows, and data models. Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders. Experience in data analysis and proficiency in relevant tools (e.g., Excel, PowerPoint) is a plus. Fluent in Polish and English  (min. B2) Experience in project implementation using Agile is a plus. Adaptability to evolving technologies and business needs. Relevant certifications (e.g., Salesforce Certified Business Analyst, Microsoft Certified: Dynamics 365 Business Analyst) are advantageous. Your future role Requirements Gathering and Analysis: Collaborate with team members to gather and document business requirements related to CRM systems. Analyze existing business processes and identify opportunities for improvement. Solution Design and Documentation: Participation in CRM solution design that align with business goals, considering best practices and industry standards. Create functional specifications, process flows, and system architecture diagrams. Collaborate with development teams to ensure the accurate implementation of proposed solutions. System Configuration and Testing: Configure CRM systems to meet business requirements, including customizing fields, workflows, and user interfaces. Conduct thorough testing of CRM configurations and customizations to ensure functionality and quality. Coordinate with QA teams to plan and execute testing scenarios, resolving any issues that arise. User Training and Support: Develop training materials and support user training sessions to ensure effective system utilization. Provide ongoing support to end-users, addressing inquiries, troubleshooting issues, and identifying user adoption challenges. Continuous Improvement: Stay current with CRM industry trends, technologies, and best practices to drive continuous improvement. Willingness to take part in certifications. What we offer •Enterprise, versatile and challenging projects with plenty opportunities to grow and develop your skills•Be a part of Deloitte global projects, cooperate with pears all around the world•Fully supported certification process, dedicated time for preparation with free exams •Continuous professional grow and career path with clear goals and requirements •Benefits such as life insurance, private medical insurance, referral program, in-building gym, well-being program •You advertise client 360 view from experience - also because you have one in the office, from 35th floor. You can walk around the floor, meet people from different teams and guilds. This allows you to get a new perspective when you're stuck. You deliver. About Deloitte Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice. About the team Deloitte Digital is a unique combination of competences in the field of building strategies for business, generating creations and the use and deployment of modern technologies. This enables even the most demanding projects in the field of digital transformation, design, implementation of digital services and products.   Salesforce Team is formed by 200 people in 8 countries with a broad range of specializations, including various technology stacks, 30 team members have over 5 years of experience with Salesforce. There is always somebody to answer your questions because this is how we learn from each other. In the office you always come across somebody with barista skills.    Deloitte is a Global Partner of Salesforce, year by year winning the awards for most innovative projects, developing assets, and running talent initiatives, while our practitioners get MVP titles.   #LI-SG1
Salesforce Consultant/Senior Consultant
Deloitte, Warszawa
Who we are looking for Do you want to be a superhero of customer project implementation? Do you want to work on diverse projects with exceptional people implementing the most innovative CRM business solutions? If the answer is yes, join the creative team of Salesforce Consultants at Deloitte Digital!About the role:As a Salesforce Consultant, you play an important role in the implementation of CRM systems within an organization. In this position, your responsibilities will involve collaborating with fellow team members to collect business insights, generate business documentation, outline system requirements, contribute to end-user training preparations, and undertake Salesforce configuration and testing. As a Salesforce Consultant you collaborate and design strategies and processes that align with the technology and business goals.Apply if you: Have proven experience (min. 2 years) working as a Consultant in the Salesforce ecosystem. Have knowledge of the Salesforce platform (e.g. Sales Cloud, Service Cloud) and its functionalities. Have strong analytical and problem-solving skills with the ability to translate complex business needs into technical requirements. Have experience in creating documentation such as functional specifications, process flows, and data models. Have excellent communication skills to collaborate effectively with cross-functional teams and stakeholders. Have experience in data analysis and proficiency in relevant tools (e.g., Excel, Power BI) is a plus. Are fluent in English and Polish (min. B2). Have experience in project implementation using Agile is a plus. Can easily adapt to evolving technologies and business needs. Have relevant certifications (e.g. Salesforce Certified Business Analyst, Salesforce Certified Administrator, Salesforce Certified App Builder). Your future role Requirements Gathering and Analysis: Collaborate with team members to gather and document business requirements related to the CRM systems. Analyze existing business processes and identify opportunities for improvement. Solution Design and Documentation: Participation in Salesforce solution design that align with business goals, considering best practices and industry standards. Create functional specifications, process flows, and system architecture diagrams. Collaborate with development teams to ensure the accurate implementation of proposed solutions. System Configuration and Testing: Configure the Salesforce platform to meet business requirements, including customizing fields, workflows, and user interfaces. Conduct thorough testing of Salesforce configurations and customizations to ensure functionality and quality. Coordinate with QA teams to plan and execute testing scenarios, resolving any issues that arise. User Training and Support: Develop training materials and support user training sessions to ensure effective system utilization. Provide ongoing support to end-users, addressing inquiries, troubleshooting issues, and identifying user adoption challenges. Continuous Improvement: Stay current with CRM industry trends, technologies, and best practices to drive continuous improvement. Learn and get new certificates (using dedicated days to prepare for the exams). What we offer Deloitte comes to you not only with foosball, travel insurance, Multisport card, psychological care, and no dress-code, but also with Adventure Club, volunteering and certification days, free access to e-learning and business platforms, Business Chemistry assessment and so much more! Apply and ask yourself if we provide the benefit you dream of.   About the team Deloitte Digital is a unique combination of competences in the field of building strategies for business, generating creative innovations and the orchestration of cutting-edge technologies. We deliver the most demanding projects in the field of digital transformation, design, implementation of digital services and products.  Salesforce Team comprised 200 individuals from 8 countries in CE with a broad range of specializations, including various technology stacks. Among these team members, 30 have accumulated over 5 years of experience working with Salesforce. There is always someone available to address your inquiries because this is how we mutually enhance our learning. You can walk around the floor, meet people from different teams and guilds – you can also meet someone who has the barista experience. Deloitte Digital is a Global Partner of Salesforce, year by year winning the awards for most innovative projects, developing assets, and running talent initiatives, while our practitioners get MVP titles.   #LI-SG1