We work in a hybrid model!Recruitment process for this position and onboarding trainings are conducted online.At Capgemini, we're proud to be a global leader in working with companies totransformand manage their business by harnessing thepowerof technology. We are guided everyday by the purpose of unleashing human energythrough technology for an inclusive and sustainable future.We are a responsible anddiverseorganization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.Our Requirements:knowledge of Portuguese andEnglish at least B2with strong motivation to learn ITmotivation to start career within IT areaflexibilityto work in shifts (24x5)Nice to have:any prior IT-related experience,willingness to learn andsupportnew and quickly changing technologiesmotivation to gain knowledge of Service Desk procedures and processYour future tasks:deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internetmonitor Service Desk for tickets assigned to the queue and process first-in first-out based on prioritygather customer’s information anddeterminethe issue by evaluating andanalyzingthe symptomsdiagnose and resolve technical hardware and software issues involving internet connecivity, email clients etc.identify and escalate priority issues per Client specificationsregistering an incident and / or Service Request reported via email /phone in the ITSM Tooltracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreedService Level Agreement (SLA) and updates Service Call records if necessaryWhat have we prepared for you?A lot of benefits:Private medical careandlife insurancewith ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms.Access toCapgemini Helplinewith possibility to chat with therapists.Bonusesfor recommending your friends to Capgemini.Access toInspiroapp with richaudiobooksdatabaseAccess to ourNAISbenefit platform (40+ optionsavailable:Netflix,SpotifyMultisport, cinema tickets, etc.)Personal and professional development:70+training trackswithcertificationopportunities (e.g. MS Azure, AWS, Google) on ourNEXTtraining platform.Platform with free access toPluralsight,TED TalksCourseramaterials and trainings.Free access toUdemy Businessaccountwith ability to useduring and outside working hours.Transparentperformancemanagement policy.Our legendary atmosphere:We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.No official dress-code.Variouscommunities: OUTfront, Women@Capgemini, Foreigners Community, and more.Day off for volunteeringAbility to implementworld-changing initiativesthanks to ourGrantProgramWho are we?Being one of us meansconstant developmentamong other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.AmongCapgemini Poland’sbusinessunits,we haveseveral teams youcan joinunderone name:Sharedand GroupFunctions. Those teams arecreated to support CapgeminiGroup inareas such asIT, HR, Finance, Procurement, Learning& Development,Brand Communication and more.It's time to#Get the Future You Want!Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply—join us :)Do you want to get to know us better? Watchthisshort video:Who are we statistically at Capgemini Poland in 2022?Do you have any additional questions about working at Capgemini? Check ourInstagram —@capgeminiplor visit ourFacebookprofile—Capgemini Polska. You can also find us onTikTok!—@capgeminipl.

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