Przegląd Statystyki wynagrodzenia zawód "IT Technical Support Analyst w Katowice"

JOB DESCRIPTIONExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. DescriptionIf you like to inspire people and drive innovations, if you are an expert for retail business processes and best practices, and if, ideally, you have experience working at an international or multinational operating retail company we have a perfect job for you as a Retail Software Product Manager with focus on the Touch Points in a retail environment operated by consumers and staff.In this role you will analyze our target retail market segments to identify emerging demands, pain points and translate these into requirements for our software portfolio to implement customer journeys in all designated touchpoints. You will work closely with portfolio owners and requirement engineers as well as key stakeholders such as UXUI designers to adjust and enhance our product and product innovation strategies with the clear ambition to ensure our software products’ capabilities to enable retailers for introducing innovative and differentiating consumer and staff journeys. Location: Katowice, flexible work will be consideredResponsibilities Analyze demands and data provided by retailers, analysts and other market participants such as technology players and identify innovation trends out of that collected data pool,Implement product strategy and roadmap content in collaboration with retail software product management leadership,Define and document new / innovative use cases and extensions to existing use cases and drive alignment with other relevant stakeholders such as UXUI design, requirement engineers or software partner management,Plan implementation and release of use cases and capabilities for continuous enhancement of our software products,Initiate prototyping where applicable and appropriate in collaboration with UX Design, software architects, product managers and software partner management,Interact with Diebold Nixdorf key customers for collecting user feedback and drive continuous improvement of our Retail Software Product Portfolio,Work alongside product management peers and product marketing to drive market readiness and achieve Go-To-Market (GTM).RequirementsRetail industry expertise (+5 years expertise)Solid and provable knowledge about retail industry core processes esp. for Fast Moving Consumer Goods retail and Slow Moving Consumer Goods retail e.g. Grocery l, Department Stores and Specialty retailing and Fuel and ConvenienceIdeally work experience in business process, retail solution or user journey innovation in a multinational operating retail companyExperience in defining use cases based on identified innovations in close cooperation with stakeholders such as retail software partner management and UX designCapability to interact with international retailers and act as retail software domain expert Capability to document innovation and trend coverage based achievable value propositions and benefits for customers and Diebold Nixdorf (e.g. economic or strategic benefits)Capability to document use cases to sync with requirement engineers and to initiate requirement documentation and feature prioritization processSoft SkillsAbility to work with different stakeholders within retail software product management and other key teams such as software operations and maintenance and software salesStrong organizational skills with a good sense of judgement and decisiveness to prioritize what needs to get doneCuriosity and eagerness to analyze indicators for innovations and own creativity to define innovations and new approaches out of the respective analysis’ resultsTake initiative to drive the introduction of relevant innovations into our software portfolio strategy and solution offeringStrong verbal and written communication skills in EnglishStrong presentation skillsProven track record in international environmentWillingness to travelWe offerGreat, supportive teamMentoring and free access to e-learning platformsFlexi-Time & remote workingAs preferred either Employment Contract or B2B cooperationLife and accident insuranceMultisport cardPrivate medical care with family optionMulticultural work environmentInternational assignments and projects

We work in a hybrid model!Recruitment process for this position and onboarding trainings are conducted online.At Capgemini, we're proud to be a global leader in working with companies totransformand manage their business by harnessing thepowerof technology. We are guided everyday by the purpose of unleashing human energythrough technology for an inclusive and sustainable future.We are a responsible anddiverseorganization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.Our Requirements:knowledge of Portuguese andEnglish at least B2with strong motivation to learn ITmotivation to start career within IT areaflexibilityto work in shifts (24x5)Nice to have:any prior IT-related experience,willingness to learn andsupportnew and quickly changing technologiesmotivation to gain knowledge of Service Desk procedures and processYour future tasks:deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internetmonitor Service Desk for tickets assigned to the queue and process first-in first-out based on prioritygather customer’s information anddeterminethe issue by evaluating andanalyzingthe symptomsdiagnose and resolve technical hardware and software issues involving internet connecivity, email clients etc.identify and escalate priority issues per Client specificationsregistering an incident and / or Service Request reported via email /phone in the ITSM Tooltracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreedService Level Agreement (SLA) and updates Service Call records if necessaryWhat have we prepared for you?A lot of benefits:Private medical careandlife insurancewith ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms.Access toCapgemini Helplinewith possibility to chat with therapists.Bonusesfor recommending your friends to Capgemini.Access toInspiroapp with richaudiobooksdatabaseAccess to ourNAISbenefit platform (40+ optionsavailable:Netflix,SpotifyMultisport, cinema tickets, etc.)Personal and professional development:70+training trackswithcertificationopportunities (e.g. MS Azure, AWS, Google) on ourNEXTtraining platform.Platform with free access toPluralsight,TED TalksCourseramaterials and trainings.Free access toUdemy Businessaccountwith ability to useduring and outside working hours.Transparentperformancemanagement policy.Our legendary atmosphere:We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.No official dress-code.Variouscommunities: OUTfront, Women@Capgemini, Foreigners Community, and more.Day off for volunteeringAbility to implementworld-changing initiativesthanks to ourGrantProgramWho are we?Being one of us meansconstant developmentamong other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.AmongCapgemini Poland’sbusinessunits,we haveseveral teams youcan joinunderone name:Sharedand GroupFunctions. Those teams arecreated to support CapgeminiGroup inareas such asIT, HR, Finance, Procurement, Learning& Development,Brand Communication and more.It's time to#Get the Future You Want!Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply—join us :)Do you want to get to know us better? Watchthisshort video:Who are we statistically at Capgemini Poland in 2022?Do you have any additional questions about working at Capgemini? Check ourInstagram —@capgeminiplor visit ourFacebookprofile—Capgemini Polska. You can also find us onTikTok!—@capgeminipl.