Przegląd Statystyki wynagrodzenia zawód "Technical Support Specialist w Katowice"

We are an international recruitment agency established in 1987 in Israel and present in Poland since 2014. We specialize in permanent and temporary recruitments. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław.Currently, we are looking for a Business Process Specialist with proficiency in Finnish for our clients.Responsibilities for the position:Communication with suppliers and contractors in Finnish or DanishMonitoring and mapping of processesHandling telephone and email inquiries from clientsAnalysis and correction of documentsCollaboration with other departments within the organizationVerification of data accuracy in the systemPreparation of reports and summariesCandidate Expectations:Communication skills in Finnish (min. B2) and English proficiency (min. B1)Strong analytical thinking and problem-solving abilitiesPrior experience in corporate or international settingsProficiency in MS ExcelOur client offers:Stable employment based on an employment contract (indefinite after the probationary period)Attractive employment conditions with competitive compensationWork for an international company with a solid market positionRemote work, only 3 days per month from the office: GdańskComprehensive onboarding program (training package)Subsidies for language courses and external trainingPeriodic motivational bonusesDaily work in a foreign language in an interesting, multicultural environmentBenefits package (private health care, Multisport, Multicafeteria, Vouchers, group insurance)Necessary work equipment provided

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

edrone is an Autonomous eCommerce Cloud and the first eCRM designed for eCommerce. We provide advanced Marketing Automation solutions, based on our algorithms, that are easy to install (Plug'n'Play). Our goal is to help understand customer behavior (Customer Intelligence) and engage them (Marketing Automation) with an all-in-one e-commerce marketing cloud.We're a hard-working, fun-loving, get-things-done type of team dedicated to providing unique marketing automation solutions for clients.  We understand the challenges of eCommerce and the importance of supporting our customers in understanding their users' behaviors and effectively engaging them in the sales and marketing process. We roll our sleeves up, act fast, and learn together. We're looking for an Email Deliverability Specialist who will do the same!  What’s in it for you:Be a part of a cohesive team that values innovation, efficiency, and a positive work cultureWorking in a high-speed environment where the team is adapted to constant change and tackle interesting challenges!Salary of 8k - 12k PLN gross (Employment Contract) or 9k - 13k PLN net (B2B) Work in a hybrid mode with a possibility of joining our modern, well-equipped office (Cracow, Lekarska 1) or fully-remote work if you are based in another city!26 paid days off so you can relax properly!Benefits - MultiSport card, LuxMed medical package, group accident insurance, English and Portuguese classes, and Mindgram - a portal for mental health and developmentHow you will spend your time:Email Deliverability Monitoring:Monitoring the email deliverability of edrone traffic and individual client domains.Analyzing data related to unlocks and rejections, identifying issues, and taking corrective actions.Analyzing spam reports and logs.Managing high email deliverability rates and the infrastructure of edrone.Analyzing edrone traffic deliverability with email providers and planning actions to enhance deliverability.Reporting and Analysis:Generating regular reports on deliverability indicators and the effectiveness of email campaigns, as well as automated notifications.Analyzing data, identifying issues, and proposing solutions.Analyzing deliverability for individual domains/clients.Incident Monitoring and Resolution:Continuously monitoring incidents related to deliverability and quickly reacting to emergency situations.Contacting email providers and mail carriers.Serving as an expert and leader in resolving advanced deliverability-related issues.Development of Deliverability Management Tools:Creating and developing tools for deliverability management for support, clients, and the entire edrone traffic.Employee and Client Training in Deliverability:Conducting internal training sessions.Participating in consultations with clients as a deliverability specialist.Supporting support in maintaining deliverability knowledge base.Providing technical advice to edrone clients to ensure optimal email deliverability.Spam Fighting:Monitoring current changes in email providers' policies (e.g., Gmail, Yahoo, Outlook) and adjusting deliverability strategies accordingly.Project Management:Managing projects related to email deliverability, including coordinating activities of different teams.Implementing advanced deliverability solutions with the product team.Creating and developing tools for deliverability management.Who you are:You have knowledge of email deliverability issues, with a minimum of 2 years of experience in a similar position.You have basic programming skills.You have analytical thinking skills.You have very good skill in the Polish language (min. C1 level).You have very good skill in the English language (min. B2 level).How does the recruitment process look like:Filling out the application form and attaching your CVA short screening call with the recruiter, where we aim to get to know your expectations a little better!A phone interview with the CCOOffice Interview with the CCO and Customer Service Team LeaderDecision regarding the offer and welcome on board! After each stage, you will always receive feedback regarding your candidacy.