Przegląd Statystyki wynagrodzenia zawód "IT Technical Support Analyst w Poznań"

Working with us, you will be responsible for:Monitor the FTS dashboard for the Data Integration layer, ensure data feeds are meeting SLA's ensuring complete and timeous delivery of data.Ensure resolution of all data processing exceptions.Ensure that errors are properly communicated to the appropriate operational groups from the workflow monitor. Track and identify trends for review with operation groups to identify root cause, propose resolution, provide recommendations, conduct system test to validate the fixes prior to implementing changes.Partner with technical groups to monitor, troubleshoot and resolve errors from any system interfaces to the investment management systems.Track and resolve production issues with FTT/Sys Support Teams.Act as initial point of contact for production queries, responding to business, or escalating queries to FTT/Support teams.Analyze the production issues impact and proactively notify the downstream systems and FTT.Research, analyze and solve problems related to ESB data and any data services.Maintain control procedures and perform data integrity audits as necessary in order to ensure the accuracy and integrity of data. Track, identify trends, and engage the appropriate supports and vendors to resolve issues. We are looking for candidates who:Bachelor’s degree5-6 years of experience in Investment Management and OperationsSolid understanding of financial markets, standard asset classes, and various security typesExperience with relational databases and administration of systemFTS Systems ExperienceEnterprise Service Bus capabilitiesExperience with system automation, system development, workflow design analysis, and data analysisExperience with business intelligence software and reporting toolsExperience in a global teamStrong written, verbal, and interpersonal communication skillsStrong analytical skills and attention to detailAbility to work in high pressure, fast pace, short notice, and adjust the priority of the assignmentsHighly motivated, independent, and dedicatedProficiency in business intelligence tools (SAP Business Objects, IBMS Cognos) desiredAbility to resolve simple and moderate issues quickly and accurately We guarantee:Possibility to develop your career in a global environmentAttractive location in the center of Poznań (New Market)Private Healthcare and Life InsuranceOffice gymMultiSport Program or MultiSport CafeteriaInvestment ProgramsLearning resources (LinkedIn Learning, online and in-person trainings)Recommendation program (Employee Referral Network)Friendly and supportive working environmentParticipation in international projectsPossibility to lead or support charity eventsOnsite kindergarten and crecheOnsite canteen, discounted prices

Responsibilities:Performing a complex range of technical work activities to meet business customer requirementsResponsible for processing of incidents, requests and changesProviding customer service in the field of IT including VPN, PKI, Metro ClusterPerforming administration tasks including Sharepoints and Active Directory AdministrationProviding Software Update – SCCM and other ToolsResponsible for configuration of Internet ProxyProviding extended Office Support, especially OutlookResponsible for management of Mobile Device, Software package and FileShareRequirements:You have pronounced technical affinityYou demonstrate analytical and systematic approach to resolving complex problems and assignmentsYou have very good knowledge of network environment, Windows (8 and 10), computer hardwareYou have extended Office knowledge, especially OutlookYou have an experience in internet Proxy configurationYou demonstrate quick comprehension and analytical thinkingYou provide responsible and quality-conscious workYou are fluent in German (B2+) and English (B2+)You have outstanding communication skillsMinimum 1 years experience in similar positionNice to have experience in the following areas: Sharepoints and Active Directory administration, FileShare management, PKI Support: public key management, Software Packaging, Software Update – SCCM and other ToolsWe offer:5 days a month working from the office in PoznanBenefits (Multisport 50% and private medical care

As a Data Analyst, you will be tasked with a variety of responsibilities that are crucial to our mission of providing seamless eCommerce solutions. Your role will include, but not be limited to, the following:Data Visualization and Reporting: Create impactful and insightful data visualizations using Tableau. Tailor reports and dashboards to meet the specific needs of business stakeholders, facilitating data-driven decision-making. Ensure visualizations are user-friendly, interactive, and accurately represent the underlying data.Python and ETL Scripting: Apply Python programming skills to enhance data analytics and ETL processes. Develop Python scripts for automating data extraction, transformation, and loading tasks.Learn the Product: Immerse yourself in the features, user experiences, and underlying technology of our product. This comprehensive understanding is key to identifying data-driven opportunities for improvement and innovation.Master Email Deliverability: Deepen your expertise in the mechanics of email deliverability, including the nuances of sender reputation, ISP relations, and spam filters. Understanding these critical components enables you to optimize email delivery rates effectively. To support your growth in this area, we guarantee personalized mentoring, providing expert guidance and insights to ensure your success.Analyze with Purpose: Leverage your analytical skills to decipher user behavior, market trends, and product performance. Your analyses will not just be about interpreting data, but about weaving your findings into the product's story, identifying what makes it tick, what needs enhancement, and where new opportunities lie.Contribute to a Culture of Excellence: Finally, as a member of the edrone team, you will be expected to contribute to our culture of operational excellence, innovation, and continuous learning. Your ideas and contributions will be valued as we work together to drive the success of our eCommerce solutions.Requirements:Experience in a similar role (3+ years)Good knowledge of SQL and TableauHands-on experience with PythonAnalytical thinkingExperience in creating Dashboards, Visualizations and ad-hoc reportsCommunicative EnglishIt’s nice if you have:Experience in Email Deliverability and e-commerce industryExperience with creating/maintaining ETLKnowledge of AWS tools (Athena, s3, RDS, Redshift)Google AnalyticsOffer:Be a part of a small & cohesive team that values innovation, efficiency, and a positive work culture - we are professionals who work on DevOps principles and aren't scared of taking up the challenges!Working in a high-speed environment where the team is adapted to constant change and tackle interesting technical challenges!Direct responsibility for projects, regular 1:1s with your leader with a blameless postmortems, code reviews & pair programmingB2B contract (12-17k net) & covering all the costs of accounting servicesHybrid or remote work or a modern, well-equipped office - whatever you prefer!26 paid days off so you can relax properly!Benefits - MultiSport card, LuxMed medical package, group accident insurance, English and Portuguese classes, and Mindgram - a portal for mental health and development

Your responsibilities Use and improve your language skills by daily work in German and English Communicate with an international customer via telephone and e-mail Have daily chats in German and English Learn a lot and develop your professional profile Gain some IT knowledge Participate in trainings and talent programs Have a stable workplace with flexible scheduling Work in safe and friendly atmosphere, where people matter Our requirements You speak German (B2) and English fluently (B2) You know how to ask the right questions to reach the core You have outstanding communication skills and costumer focused mind-set You have MS Office skills You have first experience in IT customer service Nice to have experience on the first line of technical support We offer Private medical care Co-financing for the sport card Training & learning opportunities Constant support of dedicated consultant Team-building events organized by DCG Employee referral program Temporary contractTemporary employment contract (agency registered in KRAZ under registration number: 4642)