Przegląd Statystyki wynagrodzenia zawód "Data Process Manager w Polsce"

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!

Responsibilities:leading a team of up to 12 Master Data Specialists (supervising, motivating, supporting in complex activities and escalations),overseeing day-to-day operations and delegating tasks,designing, developing and implementing MDM solutions and new processes, participating in MDM projects,preparing detailed documentation and process instructions,maintaining good relationships and cooperating closely with local businesses and project leaders to align MDM initiatives,ensuring that systems, procedures, KPIs and overall process management adhere to company policies,actively supporting ongoing projects and regional initiatives.Requirements:at least 5 years of experience in Master Data Management,at least 2 years of experience as a Team Leader,very good English (at least B2),solid knowledge of end-to-end MDM processes,excellent communication and interpersonal skills,attention to detail and accuracy.We offer:hybrid work model (2 days a week in the office in Warsaw),flexible working hours,private medical care, sport card, life insurance, annual bonus and other additional benefits,an international and friendly work environment in a fast-growing SSC.

Requirements:at least 5 years of experience in Master Data Management,at least 2 years of experience as a Team Leader,very good English (at least B2),solid knowledge of end-to-end MDM processes,excellent communication and interpersonal skills,attention to detail and accuracy.Responsibilities:leading a team of up to 12 Master Data Specialists (supervising, motivating, supporting in complex activities and escalations),overseeing day-to-day operations and delegating tasks,designing, developing and implementing MDM solutions and new processes, participating in MDM projects,preparing detailed documentation and process instructions,maintaining good relationships and cooperating closely with local businesses and project leaders to align MDM initiatives,ensuring that systems, procedures, KPIs and overall process management adhere to company policies,actively supporting ongoing projects and regional initiatives.We offer:hybrid work model (2 days a week in the office in Warsaw),flexible working hours,private medical care, sport card, life insurance, annual bonus and other additional benefits,an international and friendly work environment in a fast-growing SSC.

Team Management & Leadership•Lead, run, and mentor a team of HR Services Specialists/Associates to provide world-class experiences through digital and live HR channels•Nurture the team with clear goals and performance evaluation, providing developmental feedback and frequent coaching to high-quality standards.•Responsible for the development and engagement of the team•Create an empowered culture of continuous improvement focused on experience and efficiency•Coach and ensure the team delivers against important metrics. Drive mitigation plans for critical metrics that are not trending as expected•Make decisions guided by policies, procedures, and business plans agreed upon by upper managementStrategy•Contribute to the delivery and evolution of the One HR Strategy, representing the department's capabilities and needs in projects, actively seeking new work to be brought into the operation•Provide guidance and direction on HR programs, processes, and procedures to employees and managers within a defined SLA timeframe•Implement and administer complex human resources programs, policies, and processes throughout the employee life cycle•Utilize data from our core platforms to identify trends and improvement opportunities to enhance services and improve the efficiency of the operationOperational Management•Establish an experience-led culture with high standards, delivering within transparent operational metrics and SLAs•Ensure business continuity through skill analysis and development, providing consistent support for standard processes across the team by reinforcing documented work instructions and ways of working guidelines•Lead through Operational Excellence standards, role modeling the tools, and coaching the team's understanding and application•Investigate trends, provide insights, and make data-driven decisions and recommendations to improve and maintain performance•Understand and ensure the team drives compliance requirements, reports, and tasks for SOX, Employee Data Governance, and other policy requirements•Define quality control and audit functions within HR processes, analyzing audit findings through to solution improvements•Define goals and measurement standards to guarantee adherence, optimizing service, quality, and productivityCustomer & Partner Engagement•Establish lasting connections across functions to better understand service needs and operationalize changes•Provide expert care support as the critical partner for sophisticated, sensitive scenarios•Ensure the effectiveness of HR function by championing HR Service Delivery model and collaboration across all HR & Lifecycle teams•Drive continuous improvement through the lens of our customers and partnersVendor Management•Collaborate and represent Equinix with relevant external HR vendors•Craft and maintain partnerships by actively supervising and recommending improvements in quality, service, and deliveryContinuous Improvement•Work with a range of partners to improve processes and drive process improvements within the team•Design global solutions and adjust as locally required•Optimize user feedback to redefine processes to ensure continuous process improvement, driving process quality and efficiency•Facilitate process improvement workshops and initiatives•Exhibit a high level of curiosity, growth mindset, and stay on top of the latest trends & technologies to "Find a Better Way" and "Keep Growing"•Pioneer change