Przegląd Statystyki wynagrodzenia zawód "Client Technical Support w Polsce"

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Poland's largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.For one of our Clients - an international humanitarian organization - we are currently looking for:Technical Support Specialist in Humanitarian Organization00104623Installation, maintenance, repair, and monitoring of computer and office equipmentProviding technical support for end-usersAs part of the global service model - support for L2 tickets and/or escalation according to ServiceDesk proceduresEnsuring the functionality of existing ICT infrastructureEnsuring the functionality of all communication servicesAssistance and training for end-users in systems and equipmentEnsuring the implementation and adherence to global and local policies and proceduresPreparation and updating of technical documentationMaintaining contact with suppliersParticipation in budgeting for new equipment1 year of experience in the IT fieldFluency in English and PolishGood understanding of computers, operating systems and networks (LAN and WAN)Good understanding of power systems (UPS, batteries, electrical basics)Basic understanding of telecommunications (VHF, HF, satellite communications)>

Join our Client as a Client Support Specialist and be the face of our client experience. We’re looking for a problem-solver with excellent communication skills.Responsibilities:First contact for technical assistance via phone or email.Perform remote troubleshooting and guide problem-solving.Escalate complex issues to senior support.Contribute to procedure development and service improvement.Manage ticket follow-up and user access.Requirements:Fluent in English; French desirable.Experience in client support and Securities Services or Investment Fund industry.Proficient in Word, Excel, and Outlook.Solution-oriented with a service mindset.Stress-resistant and adaptable.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. 

Client Support Specialist - BankingWarszawaNR REF.: 1184552Join our Client as a Client Support Specialist and be the face of our client experience. We’re looking for a problem-solver with excellent communication skills.Responsibilities:First contact for technical assistance via phone or email.Perform remote troubleshooting and guide problem-solving.Escalate complex issues to senior support.Contribute to procedure development and service improvement.Manage ticket follow-up and user access.Requirements:Fluent in English; French desirable.Experience in client support and Securities Services or Investment Fund industry.Proficient in Word, Excel, and Outlook.Solution-oriented with a service mindset.Stress-resistant and adaptable.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. 

What will you do:Performing root cause analysis on customer issues leading to resolution (IoT area) using multiple tools and programsSolve customer complaints as a priority within agreed time and with highest qualityInitiate and coordinate communication with different interface partners on complex topics till final resolutionUpdate client knowledge base with ready solutions and process improvementsSupport in finding similar error patterns and fields for improvementWhat do we expect:We seek talented employees who crave learning new skills and arenand#39;t afraid to tackle multiple tasksExperience in working with Microsoft Office, especially Excel, is a mustExperience in working on reports, sorting and analyzing data (knowledge of reporting tools such as Tableau is nice to have)Experience in using a ticketing system, for example SalesforceGood communication and presentation skills as well as a proactive attitudeHigh proficiency in English andamp; German (C1 level) is a must

Twoje obowiązki:Udzielanie porad i wsparcia klientom dotyczących produktów,Organizacja transportu produktów na podstawie zgłoszeń z wewnętrznych systemów,Obsługa fakturowania,Obsługa zamówień klientów dotyczących zakupów i sprzedaży,Tworzenie zleceń robót w systemach,Administracja różnego rodzaju dokumentacją.Wymagania:Wykształcenie na poziomie studiów uniwersyteckich lub w trakcie studiów,Znajomość języka angielskiego, min. poziom B2,Znajomość języka fińskiego, min. poziom B2,Doświadczenie w podobnej roli - co najmniej 1 rok w środowisku korporacyjnym,Doskonałe umiejętności obsługi klienta i komunikacji,Umiejętność pracy pod presją czasu i wielozadaniowość.Nasz klient oferuje:Prywatną opiekę medyczną,Dofinansowanie do nauki języków obcych,Dofinansowanie do szkoleń i kursów zawodowych,Ubezpieczenie na życie,Możliwość pracy zdalnej, tylko 3 dni w miesiącu z biura w GdańskuElastyczne godziny pracy,Wydarzenia integracyjne,Bibliotekę korporacyjna,Brak zdefiniowanego dress codu,Strefę rekreacyjna,Program poleceń pracowniczych,Inicjatywy charytatywne,Dodatkowy dzień wolny w dniu urodzin,Premie rocznąPodwyżkę roczną wynagrodzenia,Platforma MyBenefit (w tym karta Multisport).

Description: Job Location: GdanskWorking hours: 2 shifts within 07:00 AM – 07:00 PM What we doAt Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant! Role Summary:As a Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Core Responsibilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts.Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows.Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward. QualificationsExcellent verbal and written English & German (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email supportAbility to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.Experience analyzing data, trends, and client information to identify product or service enhancement opportunities. Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.Ability to multitask using different media programs. We offer:Opportunity to be part of a global organization focused on the developmentOpen-minded and multinational environmentTraining & development opportunities including language coursesProfessional development and a clear career pathFull equipment and paid training provided from the first day of workExtensive benefits package:Multisport Card,LuxMed medical healthcare including dental care,Life insurance,Cafeteria benefits.

Description: As a Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Requirements: Excellent verbal and writtenEnglish& Portuguese(min B2);2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution;Experience in multiple communication channel queue environments both phone and email support;Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills;Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries;Experience analyzing data, trends, and client information to identify product or service enhancement opportunities;Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications;Ability to multitask using different media programs Offer: Opportunity to be part of a global organization focused on the development;Open-minded and multinational environment;Training & development opportunities including language courses;Professional development and a clear career path;Full equipment and paid training provided from the first day of work;Extensive benefits package:(Multisport Card,LuxMed medical healthcare including dental care,Life insurance, Cafeteria benefits)

Description: What we doAt Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant! Role summary:As Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Core Responsibilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant research, analysing data, and using appropriate tools, resources, and subject matter experts.Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows.Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward. Requirements: QualificationsExcellent verbal and written English & Italian (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email support.Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.Experience analysing data, trends, and client information to identify product or service enhancement opportunities. Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.Ability to multitask using different media programs.  Offer: We offer:Opportunity to be part of a global organization focused on the development.Open-minded and multinational environment.Training & development opportunities including language courses.Professional development and a clear career path.Full equipment and paid training provided from the first day of work.Extensive benefits package:Multisport Card,LuxMed medical healthcare including dental care,Life insurance,Cafeteria benefits.

Description: Role summary:As Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Core Responsibilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant research, analysing data, and using appropriate tools, resources, and subject matter experts.Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.Drive efficiency gains by identifying, communicating, and acting on gaps in existing workflows.Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward. Requirements: QualificationsExcellent verbal and written English & Spanish (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email support.Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.Experience analysing data, trends, and client information to identify product or service enhancement opportunities. Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.Ability to multitask using different media programs. Offer: We offer:Opportunity to be part of a global organization focused on the developmentOpen-minded and multinational environmentTraining & development opportunities including language coursesProfessional development and a clear career pathFull equipment and paid training provided from the first day of workExtensive benefits package:Multisport Card,LuxMed medical healthcare including dental care,Life insurance,Cafeteria benefits.

Description: Job Location: Gdansk Working hours: 2 shifts between 07:00 AM – 07:00 PM   What we do:At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!  Role Summary: As a Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities.  Core Responsibilities:Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.   Restore loyalty with members & employees through multi-channel communications. Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts. Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients. Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows. Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.  Qualifications Excellent verbal and written English & Dutch (min B2). 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.  Experience in multiple communication channel queue environments both phone and email support Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills. Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries. Experience analyzing data, trends, and client information to identify product or service enhancement opportunities.   Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications. Ability to multitask using different media programs.   We offer: Opportunity to be part of a global organization focused on the development  Open-minded and multinational environment  Training & development opportunities including language courses  Professional development and a clear career path  Full equipment and paid training provided from the first day of work  Extensive benefits package:  Multisport Card,  LuxMed medical healthcare including dental care,  Life insurance,  Cafeteria benefits.