Przegląd Statystyki wynagrodzenia zawód "Inbound Technical Support w Polsce"

System Monitoring•24x7x365 monitoring of Data Center security and infrastructure alarmsDocumentation & Processing•Ensures timely and accurate input of access information into access control system•Processes inbound access requests from customers, carriers, and our sites•Dispatches service requests, trouble and alarm ticketsTechnical Expertise•Builds familiarity with BMS systems, security access control systems, and basic data center infrastructure•Has working knowledge of security best practicesSystems Support & Maintenance•Processes inbound alerts from essential systems and network elements•Provides timely response to all access and CCTV related alarms•Processes site maintenance and outage notificationsProblem Solving•Ability to identify and resolve, or report, a detected problem•Escalates trouble cases and emergencies as needed to lead and/or management personnelProject Management•Follows instructions on departmental projectsQuality Assurance•Assists with basic QA and escalates trouble cases to lead and/or management as needed

Help us change livesAt Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.Position OverviewThe Business Analyst will support the Commercial Excellence team to develop our CRM strategy and capabilities, ensuring we have the optimal CRM system to enhance our sales force effectiveness. They will work closely with the Sales Force Effectiveness Manager, Field Operations Manager and Sales Operations Manager to translate the requirements of each in respect of our CRM system and ensure they are effectively communicated to our IT Team for accurate and timely configuration.This position is office-based and reports to the Director of Operational Effectiveness & Commercial Excellence.Essential DutiesInclude, but are not limited to, the following:Responsible for Veeva projects between CommEx and IT.Requirement gathering from CommEx, Salesforce & IT.Monitoring and tracking UAT.Feedback on improvements to CRM.Translation of requirements to IT.Supporting SFE lead on Veeva/CRM training - technical knowledge.Support SFE/Field Ops to translate KPIs to Veeva.Support Sales Ops on Veeva reporting, data configuration based on Veeva data models, translation of reporting.Future improvements for Veeva.Basic training of sales team on Veeva, POC to triage inbound calls on Veeva.Work with US IT team to discuss requirement gathering for internal database. Minimum Qualifications Previous CRM experience, ideally Veeva.2+ years' experience in similar role.Worked with Commercial Excellence or SFE function before, ideally with a Pharmaceutical, MedTech, Biotech company.Comprehensive understanding of databases, CRM, requirement gathering, ideally Veeva.Fluency in the English language (C1 or above per CEFR framework).Ability to effectively communicate and work with both business and technical teams to carry out projects.Ability to work in an international and multicultural environment.Experience in Project Management. Good Excel knowledge (PivotTable, Power Pivot, Vlookup, Xlookup, Index Match). Good organizational skills, including efficiency and punctuality.Preferred QualificationsBachelor's degree in business, statistics, finance, or relevant field.Extensive CRM experience with Veeva and (SFDC).5+ years' experience in similar role.Worked for Commercial Excellence or SFE function before, ideally with a Pharmaceutical, MedTech, Biotech company.Fluency in the English language (C1 or above per CEFR framework).Experience in molecular biology, genomics, translational science, and/or personalized medicine.Knowledge of other European languages (French, German, Italian, Polish, Spanish) and/or Japanese.Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email . We'll work with you to meet your accessibility needs.Not ready to apply? Join our talent community and stay up to date on what's new at Exact Sciences.