Przegląd Statystyki wynagrodzenia zawód "Internal Technical Support w Polsce"

Your new companyFor our Client - a global financial service center we are looking for Technical Specialist.Your new roleThe Managed File Transmission Team is responsible for managing file transfers for both internal and external customers of company via the shared file gateways on a variety of different platforms, products, technology and standards supporting file transfers across the company for all lines of businesses.What you'll do• Administer MFT infrastructure, activities include onboarding/demising partners, monitoring health of application servers, deploying applications on servers, performance tuning and troubleshooting.• Track and resolve incidents per SLA.• Support the security audit remediation and related testing.• Meet the delivery standards as per the agreement that includes quality of deliverables, documentation.• Proactively identify problem situations, review the problems, engage associates to plan for investigation, and resolution.• Interact with application teams and other infrastructure teams.What do you need to succeed?• IBM Sterling FG, CD, External Authentication Server, Secure proxy, Control Center. You need to know how to implement, configure and operate with at least one of them.• Working knowledge of file transfer protocols. You need to have experience with sFTP, AS2, HTTPS.• Windows and Linux. You have administration experience with both.• Cryptography/key management and data security. You know how to manage SSL/TLS, SSH, PGP/GPG etc).• Proficiency in English. We are a diverse company. Ability to communicate on a business level with everyone is a must.• Ability to work on own initiative. You need to have excellent organizational & prioritizing skills.• Excellent communication skills.What you'll get in return• Contract of employment• Long-term job in one of the largest banking and financial services organization in the world• Employees’ benefits: private medical and dental health care, Multisport Card, life insurance• Interesting path of career in an international organization• Language / Studies Reimbursement Scheme• Professional trainings• An environment where you will be given space to take ownership and accountability for your work• A Team of professionals that will help you develop & succeedYour next step?If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Technical Specialist - File TransmissionPolskaNR REF.: 1183588Your new companyFor our Client - a global financial service center we are looking for Technical Specialist.Your new roleThe Managed File Transmission Team is responsible for managing file transfers for both internal and external customers of company via the shared file gateways on a variety of different platforms, products, technology and standards supporting file transfers across the company for all lines of businesses.What you39ll do• Administer MFT infrastructure, activities include onboarding/demising partners, monitoring health of application servers, deploying applications on servers, performance tuning and troubleshooting.• Track and resolve incidents per SLA.• Support the security audit remediation and related testing.• Meet the delivery standards as per the agreement that includes quality of deliverables, documentation.• Proactively identify problem situations, review the problems, engage associates to plan for investigation, and resolution.• Interact with application teams and other infrastructure teams.What do you need to succeed?• IBM Sterling FG, CD, External Authentication Server, Secure proxy, Control Center. You need to know how to implement, configure and operate with at least one of them.• Working knowledge of file transfer protocols. You need to have experience with sFTP, AS2, HTTPS.• Windows and Linux. You have administration experience with both.• Cryptography/key management and data security. You know how to manage SSL/TLS, SSH, PGP/GPG etc).• Proficiency in English. We are a diverse company. Ability to communicate on a business level with everyone is a must.• Ability to work on own initiative. You need to have excellent organizational & prioritizing skills.• Excellent communication skills.What you39ll get in return• Contract of employment• Long-term job in one of the largest banking and financial services organization in the world• Employees’ benefits: private medical and dental health care, Multisport Card, life insurance• Interesting path of career in an international organization• Language / Studies Reimbursement Scheme• Professional trainings• An environment where you will be given space to take ownership and accountability for your work• A Team of professionals that will help you develop & succeedYour next step?If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Responsibilities:Execution of the Technology, Architecture, IT Security, and DevOps strategy of GILDS in the tribeManaging and providing technical expertise to the tribeOrchestrating technical development within the tribeAccountableEnabling the product teams to effectively develop solutions by selecting the right technologies and tools as well as supporting with an overall architectureProviding tools and consultancy for Technology, Architecture, and IT Security questions to the product teamsResponsibleDefining of tools and practices needed for the development of solutions in the tribeProviding technical consultation, decision support, and expertiseEstablishing, continuously validating, and evolving Technology, Architecture, IT Security, and DevOps standards and corresponding tools and frameworks within the tribeEvaluating new technologies and processes relevant to the tribeSupporting disciplinary managers with the development and hiring of technical staff in the tribeFostering developer advocacy culture and representation of technical staff interests in the tribeConsultedStrategic and tactical changes that may affect the tribe in terms of Technology, Architecture, IT Security and DevOpsGILDS product portfolio and strategyExternal demands that may impact the tribes" Technology, Architecture, IT Security, and DevOpsProject and product portfolio status relevant to the tribeVendor relations relevant to the tribeInformedIT&D technical and operations (DevOps) processes and standardsStrategy and key business development-related activities of the Business UnitsGlobal IT&D strategy as well as business development-related activities of the Management Regions and major countriesProduct team activities related to Technology, Architecture, IT Security and DevOps within F.LCTStrategy, technology, development and architecture-related activitiesSupporting squads in the selection of the right technologySupporting squads in architecture creationAlignments with technical tribe leadsAlignments with the Engineering and Technology enterprise function and DevOpsWeekly alignment with technical leads of the squads about current technological topicsSupporting the tribe in DevOps topics as a proxy for DevOps Enterprise functionRegular alignments with suppliersJob interviews of technical staffSupport secure coding practices and secure operations of the tribe's servicesSupporting/conducting threat analysisSupporting penetration test result remediationModerating communication between developers and non-developersStep-in for missing internal developers in squadsEvaluating new vendorsEvaluating new technologiesSupporting the creation and maintenance of tools for squadsSupport from the technical side in preparation of new projectsRepresent company as a speaker at conferencesCode reviews within the tribeOnboarding of new developers to the tribeMonitoring of general service availability within the tribeTechnical evaluation of new projects relevant to the tribeInitial effort estimations for new projects relevant to the tribeRequirements:Minimum Master's / Diploma degree in Computer Science or related disciplinesAdditional master's degree in business administration preferredExperienced team lead with at least five years of managerial responsibility for multicultural and worldwide teamsExperienced Lead Developer / Architect with at least ten years of professional expertise in Java Enterprise developmentKnowledge of forwarding business or other industries with at least ten years of work experience is preferredProfessional experience in agile developmentKnowledge about cross-platform responsive designStrong organizational and multi-tasking skillsCustomer and service orientationStrong interpersonal skills and ability to work effectively across diverse organizations, groups, and functionsFlexible thinker able to operate in a changing environmentFluent Business English and Polish (written and spoken), German would be advantageousWe offer:Attractive salaryRemote workWork in a dynamically developing company, which is a global leader in the transport and logistic sectorVarious challenges at workGreat atmosphereWe kindly inform you that we will only respond to selected applications. TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

Zakres obowiązków Delivering exceptional service and solutions across the SAP FICO (Tax, Accounting, Controlling) Streamlining the functionality of SAP FICO - R2R to improve/optimize and implement performance for business teams Ensure a smooth operation of the for procurement and logistics IT applications for the company Support and consulting of internal business units and customers in procurement activity Consistent communicating with users, business analysts and IT teams, developing and managing Key Performance Indicators (KPIs) Automating processes and continuous improvement initiatives in SAP Working with Business Process Owners and stakeholders in understanding their needs, identifying gap, improving the effectiveness continuously, prioritizing requirements Driving analysis of impact of requested changes - request of change process Responsible for the creation of quality solution documentation, including, Functional specifications Responsible for the Configuration / build of SAP S/4HANA FICO solutions Participate in design discussions with client and lead design and process discussions Detailing of the technical specifications required to deliver the functional requirements of the solution Responsible for issue resolution post go-live and transition to support Wymagania Ability to perform in a workstream lead role, organizing, mentoring and providing quality assurance on deliverables In-depth experience of FICO systems from both a technical and functional standpoint Able to manage the implementation of approved changes and formally document processes, procedures and user guides Understanding Level2 and 3 support requirements Knowledge of ITIL processes Languages: English (required), German (desirable), Polish (desirable) Oferujemy Attractive salary 100% remote working model is possible B2B or contract of employment is possible

B2B or UoPFully RemoteO naszym kliencieThis role will be part of the transformation program in the company. This program is a finance transformation program that will include the implementation of a central S/4HANA solution. In the current situation Poland has a local system running supporting financial processes. For this project we are looking for experienced SAP FI&CO Consultant, with strong focus on S4Hana R&R. The company is located in Warsaw.Opis stanowiskaDelivering exceptional service and solutions across the SAP FICO (Tax, Accounting, Controlling)Streamlining the functionality of SAP FICO - R2R to improve/optimize and implement performance for business teamsEnsure a smooth operation of the for procurement and logistics IT applications for the companySupport and consulting of internal business units and customers in procurement activityConsistent communicating with users, business analysts and IT teams, developing and managing Key Performance Indicators (KPIs)Automating processes and continuous improvement initiatives in SAPWorking with Business Process Owners and stakeholders in understanding their needs, identifying gap, improving the effectiveness continuously, prioritizing requirementsDriving analysis of impact of requested changes - request of change processResponsible for the creation of quality solution documentation, including, Functional specificationsResponsible for the Configuration / build of SAP S/4HANA FICO solutionsParticipate in design discussions with client and lead design and process discussionsDetailing of the technical specifications required to deliver the functional requirements of the solutionResponsible for issue resolution post go-live and transition to supportProfil kandydataAbility to perform in a workstream lead role, organizing, mentoring and providing quality assurance on deliverablesIn-depth experience of FICO systems from both a technical and functional standpointAble to manage the implementation of approved changes and formally document processes, procedures and user guidesUnderstanding Level2 and 3 support requirementsKnowledge of ITIL processesLanguages: English (required), German (desirable), Polish (desirable)OferujemyAttractive salary100% remote working model is possibleB2B or contract of employment is possible

Technical Lead ( (Java Background))TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.Our client is one of the leading players in the field of logistics and transport in the worldThe company offers a wide range of services, including land, sea and air transportation, as well as supply chain management and contract logistics. It is based in Poland and uses a global network to provide services at the highest level. Thanks to advanced technologies and innovative solutions, it is able to optimize its clients' logistics processes, ensuring efficiency and cost savings. The company is also committed to sustainability, striving to minimize CO2 emissions and promoting sustainable logistics.Technical Lead ( (Java Background))We offer:Attractive salaryRemote workWork in a dynamically developing company, which is a global leader in the transport and logistic sectorVarious challenges at workGreat atmosphereResponsibilities:Execution of the Technology, Architecture, IT Security, and DevOps strategy of GILDS in the tribeManaging and providing technical expertise to the tribeOrchestrating technical development within the tribeAccountableEnabling the product teams to effectively develop solutions by selecting the right technologies and tools as well as supporting with an overall architectureProviding tools and consultancy for Technology, Architecture, and IT Security questions to the product teamsResponsibleDefining of tools and practices needed for the development of solutions in the tribeProviding technical consultation, decision support, and expertiseEstablishing, continuously validating, and evolving Technology, Architecture, IT Security, and DevOps standards and corresponding tools and frameworks within the tribeEvaluating new technologies and processes relevant to the tribeSupporting disciplinary managers with the development and hiring of technical staff in the tribeFostering developer advocacy culture and representation of technical staff interests in the tribeConsultedStrategic and tactical changes that may affect the tribe in terms of Technology, Architecture, IT Security and DevOpsGILDS product portfolio and strategyExternal demands that may impact the tribes" Technology, Architecture, IT Security, and DevOpsProject and product portfolio status relevant to the tribeVendor relations relevant to the tribeInformedIT&D technical and operations (DevOps) processes and standardsStrategy and key business development-related activities of the Business UnitsGlobal IT&D strategy as well as business development-related activities of the Management Regions and major countriesProduct team activities related to Technology, Architecture, IT Security and DevOps within F.LCTStrategy, technology, development and architecture-related activitiesSupporting squads in the selection of the right technologySupporting squads in architecture creationAlignments with technical tribe leadsAlignments with the Engineering and Technology enterprise function and DevOpsWeekly alignment with technical leads of the squads about current technological topicsSupporting the tribe in DevOps topics as a proxy for DevOps Enterprise functionRegular alignments with suppliersJob interviews of technical staffSupport secure coding practices and secure operations of the tribe's servicesSupporting/conducting threat analysisSupporting penetration test result remediationModerating communication between developers and non-developersStep-in for missing internal developers in squadsEvaluating new vendorsEvaluating new technologiesSupporting the creation and maintenance of tools for squadsSupport from the technical side in preparation of new projectsRepresent company as a speaker at conferencesCode reviews within the tribeOnboarding of new developers to the tribeMonitoring of general service availability within the tribeTechnical evaluation of new projects relevant to the tribeInitial effort estimations for new projects relevant to the tribeRequirements:Minimum Master's / Diploma degree in Computer Science or related disciplinesAdditional master's degree in business administration preferredExperienced team lead with at least five years of managerial responsibility for multicultural and worldwide teamsExperienced Lead Developer / Architect with at least ten years of professional expertise in Java Enterprise developmentKnowledge of forwarding business or other industries with at least ten years of work experience is preferredProfessional experience in agile developmentKnowledge about cross-platform responsive designStrong organizational and multi-tasking skillsCustomer and service orientationStrong interpersonal skills and ability to work effectively across diverse organizations, groups, and functionsFlexible thinker able to operate in a changing environmentFluent Business English and Polish (written and spoken), German would be advantageousWe kindly inform you that we will only respond to selected applications. TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

Description: Job Location: GdanskWorking hours: 2 shifts within 07:00 AM – 07:00 PM What we doAt Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant! Role Summary:As a Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Core Responsibilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts.Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows.Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward. QualificationsExcellent verbal and written English & German (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email supportAbility to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.Experience analyzing data, trends, and client information to identify product or service enhancement opportunities. Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.Ability to multitask using different media programs. We offer:Opportunity to be part of a global organization focused on the developmentOpen-minded and multinational environmentTraining & development opportunities including language coursesProfessional development and a clear career pathFull equipment and paid training provided from the first day of workExtensive benefits package:Multisport Card,LuxMed medical healthcare including dental care,Life insurance,Cafeteria benefits.

Description: What we doAt Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant! Role summary:As Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Core Responsibilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant research, analysing data, and using appropriate tools, resources, and subject matter experts.Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows.Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward. Requirements: QualificationsExcellent verbal and written English & Italian (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email support.Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.Experience analysing data, trends, and client information to identify product or service enhancement opportunities. Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.Ability to multitask using different media programs.  Offer: We offer:Opportunity to be part of a global organization focused on the development.Open-minded and multinational environment.Training & development opportunities including language courses.Professional development and a clear career path.Full equipment and paid training provided from the first day of work.Extensive benefits package:Multisport Card,LuxMed medical healthcare including dental care,Life insurance,Cafeteria benefits.

Description: Role summary:As Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Core Responsibilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant research, analysing data, and using appropriate tools, resources, and subject matter experts.Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.Drive efficiency gains by identifying, communicating, and acting on gaps in existing workflows.Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward. Requirements: QualificationsExcellent verbal and written English & Spanish (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email support.Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.Experience analysing data, trends, and client information to identify product or service enhancement opportunities. Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.Ability to multitask using different media programs. Offer: We offer:Opportunity to be part of a global organization focused on the developmentOpen-minded and multinational environmentTraining & development opportunities including language coursesProfessional development and a clear career pathFull equipment and paid training provided from the first day of workExtensive benefits package:Multisport Card,LuxMed medical healthcare including dental care,Life insurance,Cafeteria benefits.

Description: Job Location: Gdansk Working hours: 2 shifts between 07:00 AM – 07:00 PM   What we do:At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!  Role Summary: As a Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities.  Core Responsibilities:Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.   Restore loyalty with members & employees through multi-channel communications. Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts. Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients. Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows. Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.  Qualifications Excellent verbal and written English & Dutch (min B2). 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.  Experience in multiple communication channel queue environments both phone and email support Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills. Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries. Experience analyzing data, trends, and client information to identify product or service enhancement opportunities.   Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications. Ability to multitask using different media programs.   We offer: Opportunity to be part of a global organization focused on the development  Open-minded and multinational environment  Training & development opportunities including language courses  Professional development and a clear career path  Full equipment and paid training provided from the first day of work  Extensive benefits package:  Multisport Card,  LuxMed medical healthcare including dental care,  Life insurance,  Cafeteria benefits.