Przegląd Statystyki wynagrodzenia zawód "IT Technical Support w Polsce"

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Poland's largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.For one of our Clients - an international humanitarian organization - we are currently looking for:Technical Support Specialist in Humanitarian Organization00104623Installation, maintenance, repair, and monitoring of computer and office equipmentProviding technical support for end-usersAs part of the global service model - support for L2 tickets and/or escalation according to ServiceDesk proceduresEnsuring the functionality of existing ICT infrastructureEnsuring the functionality of all communication servicesAssistance and training for end-users in systems and equipmentEnsuring the implementation and adherence to global and local policies and proceduresPreparation and updating of technical documentationMaintaining contact with suppliersParticipation in budgeting for new equipment1 year of experience in the IT fieldFluency in English and PolishGood understanding of computers, operating systems and networks (LAN and WAN)Good understanding of power systems (UPS, batteries, electrical basics)Basic understanding of telecommunications (VHF, HF, satellite communications)>

The company provides financial solutions for all Volkswagen Group automotive brands in 46 markets worldwideBasic information:Location: hybrid work (2 days/week remote from Warsaw office)Job type: B2B contractRate: up to 145PLN/h net + VATLength: long-term project (12 months + extensions)Recruitment process: 1 stageEnglish: B2+/C1Luxmed, MultiSport, equipment provided by clientProject Outline and Responsibilities:1. manage IT programs and projects with a focus on scope, budget, schedule, risk and resource management2. manage, the specifics of IT solutions in collaboration with all project stakeholders3. acting as a partner to the IT vendor in the context of programs and projects4. continuously monitor and manage risks in assigned projects, including risk mitigation5. proactively improve project management methodologies. Ensure effective communication with all project stakeholders (internal (local/global)/external).6. actively participate in the project initiation process by conducting the initial analysis (with TAM participation), describing the IT architecture (with Solution Architect participation), estimating costs and conducting Business Case description, deciding on the methodology in which the project will be conducted (Agile vs. Waterfall)7. managing entire programs (as collections of related projects)a.    Advise on the composition of the program and the division of the program scope into projectsb.    Controlling and reporting to the PM on topics:- IT project budget: available, ordered, spent- schedule: including schedule details agreed with IT vendor- Develop and maintain a detailed project schedule for IT planning purposes- Planning IT resources for future tasks and ensuring their capacity- Acting as the owner of a specific part of the planning backlog on the IT side, monitoring new initiatives, advising the Business Development Department on the best course of action- Supporting the Business Development Department representatives in the discussion of new initiatives in their functional area- Participate in the quarterly planning process8. support in the development of IT solutionsa.    In the context of the program and project - leading the architecture design process with the Solution Architectb.    Contribute to the decision on the choice of infrastructure - cloud vs. on-premisec.    Ensuring security and compliance approval for the designed IT architectured.    Implement any required changes to the program and project schedule, and manage risks if design compromises need to be madee.    Lead and participate in the development of Solution Design best practices for newly developed areas of IT architecture.9. IT vendor managementa.    Act as a single point of contact for IT Supplier(s) in the context of programs, projects and overall functional area; proactively challenge the Supplier when required,b.    Ensure an organized flow of information between the Contractor and the Supplier(s).c.    Manage Supplier-related risks, mitigating and escalating as necessaryd.    Advise the Vendor's Business and Management on the Vendor's relationship development plan, potential new Vendors and actively participate in the Vendor selection process.10 Risk and Problem Management. In the context of the program and project, check:a.    the log of risks and issues is managed and regularly updatedb. risks and issues are classified according to their priorityc. creation of mitigation and remediation plans for risks and issues of high criticality.d.    Acting as the owner of program and project risks and issues on the IT sidee.    Engaging management on risks and issues that require additional attentionf.    Support other IT project managers and other IT staff in proactively managing and mitigating/resolving risks/issues.11. Proactively improve project management methodologiesa.    Acting as an expert in one or more areas - both internally in IT and externallyb.    Sharing knowledge from one's own domain in an organized manner12. other:a.    Establish and maintain key relationships with senior stakeholders (department heads)b.    Leverage relationships with Department Directors to steer and guide the creation of new initiatives in line with IT and Business Strategyc.    Support the Business Strategy definition process by providing information on IT capabilities in their area of expertised.    Acting as an internal IT consultant to the businesse.    Performing other tasks in the broad area of IT project management, as agreed upon with the supervisor.13. The detailed scope of projects/programs in which the Specialist participates will be sent on a quarterly basis and is driven by quarterly planning.1. higher technical education2. experience in leading IT projects3. knowledge of the specific tasks arising from building IT infrastructure. 4. knowledge of English at an advanced level (C1 or higher).5. experience in IT - a minimum of 5 years in the position of IT Project ManagerAdditional professional qualifications:1. certification in project management (e.g. Prince2, PMP or equivalent)2. ITIL (Foundation level) - recommended 3. knowledge of MS Office and Atlassian Toolbox packages.Personality traits, aptitude:1. responsibility and commitment 2. independence and accuracy in action 3. resistance to stress 4. ability to work and cooperate in a team,Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

IT Technical Project ManagerMazowieckieNR REF.: 1184294The company provides financial solutions for all Volkswagen Group automotive brands in 46 markets worldwideBasic information:Location: hybrid work (2 days/week remote from Warsaw office)Job type: B2B contractRate: up to 145PLN/h net + VATLength: long-term project (12 months + extensions)Recruitment process: 1 stageEnglish: B2+/C1Luxmed, MultiSport, equipment provided by clientProject Outline and Responsibilities:1. manage IT programs and projects with a focus on scope, budget, schedule, risk and resource management2. manage, the specifics of IT solutions in collaboration with all project stakeholders3. acting as a partner to the IT vendor in the context of programs and projects4. continuously monitor and manage risks in assigned projects, including risk mitigation5. proactively improve project management methodologies. Ensure effective communication with all project stakeholders (internal (local/global)/external).6. actively participate in the project initiation process by conducting the initial analysis (with TAM participation), describing the IT architecture (with Solution Architect participation), estimating costs and conducting Business Case description, deciding on the methodology in which the project will be conducted (Agile vs. Waterfall)7. managing entire programs (as collections of related projects)a.    Advise on the composition of the program and the division of the program scope into projectsb.    Controlling and reporting to the PM on topics:- IT project budget: available, ordered, spent- schedule: including schedule details agreed with IT vendor- Develop and maintain a detailed project schedule for IT planning purposes- Planning IT resources for future tasks and ensuring their capacity- Acting as the owner of a specific part of the planning backlog on the IT side, monitoring new initiatives, advising the Business Development Department on the best course of action- Supporting the Business Development Department representatives in the discussion of new initiatives in their functional area- Participate in the quarterly planning process8. support in the development of IT solutionsa.    In the context of the program and project - leading the architecture design process with the Solution Architectb.    Contribute to the decision on the choice of infrastructure - cloud vs. on-premisec.    Ensuring security and compliance approval for the designed IT architectured.    Implement any required changes to the program and project schedule, and manage risks if design compromises need to be madee.    Lead and participate in the development of Solution Design best practices for newly developed areas of IT architecture.9. IT vendor managementa.    Act as a single point of contact for IT Supplier(s) in the context of programs, projects and overall functional area; proactively challenge the Supplier when required,b.    Ensure an organized flow of information between the Contractor and the Supplier(s).c.    Manage Supplier-related risks, mitigating and escalating as necessaryd.    Advise the Vendor39s Business and Management on the Vendor39s relationship development plan, potential new Vendors and actively participate in the Vendor selection process.10 Risk and Problem Management. In the context of the program and project, check:a.    the log of risks and issues is managed and regularly updatedb. risks and issues are classified according to their priorityc. creation of mitigation and remediation plans for risks and issues of high criticality.d.    Acting as the owner of program and project risks and issues on the IT sidee.    Engaging management on risks and issues that require additional attentionf.    Support other IT project managers and other IT staff in proactively managing and mitigating/resolving risks/issues.11. Proactively improve project management methodologiesa.    Acting as an expert in one or more areas - both internally in IT and externallyb.    Sharing knowledge from one39s own domain in an organized manner12. other:a.    Establish and maintain key relationships with senior stakeholders (department heads)b.    Leverage relationships with Department Directors to steer and guide the creation of new initiatives in line with IT and Business Strategyc.    Support the Business Strategy definition process by providing information on IT capabilities in their area of expertised.    Acting as an internal IT consultant to the businesse.    Performing other tasks in the broad area of IT project management, as agreed upon with the supervisor.13. The detailed scope of projects/programs in which the Specialist participates will be sent on a quarterly basis and is driven by quarterly planning.1. higher technical education2. experience in leading IT projects3. knowledge of the specific tasks arising from building IT infrastructure. 4. knowledge of English at an advanced level (C1 or higher).5. experience in IT - a minimum of 5 years in the position of IT Project ManagerAdditional professional qualifications:1. certification in project management (e.g. Prince2, PMP or equivalent)2. ITIL (Foundation level) - recommended 3. knowledge of MS Office and Atlassian Toolbox packages.Personality traits, aptitude:1. responsibility and commitment 2. independence and accuracy in action 3. resistance to stress 4. ability to work and cooperate in a team,Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Responsibilities:Take ownership and manage customer service issues (communication via emails, no calls) and requests in a timely manner according to our SLA.Maintain accurate records and document all customer service activities and discussions.Perform initial request evaluation, registration and solution or assignment.Maintain an orderly workflow according to priorities.Full time role, working in shifts (working night shifts from home is possible, after probation working from home 1 - 2 days is possible).Requirements:Education in telecommunication - mustFluent written and verbal English communication skills - must1+ year customer support background - advantageAble to establish and build customer loyalty by expressing empathy toward customers and providing solutions to meet our customer needs.Problem - solving skills.Able to work well in a team-based environment to accomplish assignments and achieve objectives.Accuracy and high sense of responsibility.Interest in mobile technologies and electronics, IoT and technologies in general.Ability to work in shifts.Previous experience working with technical or customer technical support in telecommunications.We offer:An exciting and challenging workplace with great skill and knowledge development opportunities.The opportunity to join a team of highly professional specialists in an international environment.The opportunity for professional development within a reputable international innovative and growing company.Social benefits200 EURO monthly Wolt food allowanceMedical insuranceFree mobile services with Tele2Car parking spotWe kindly inform you that we will only respond to selected applications. TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

Zakres obowiązków Umowa o pracę na czas określony Wymagania Wykształcenie: średnie ogólnokształcące Języki: angielski, w mowie - C2 - biegły, w piśmie - C2 - biegły Inne wymagania: Udokumentowanie, że osoba jest studentem wyższej uczelni w Polsce na kierunku informatyka w biznesie, 1 rok doświadczenia na podobnym stanowisku w dziedzinie inżynierii systemowej lub administrowania systemami w analizowaniu problemów systemowych w diagnozowaniu przyczyn i znajdowaniu skutecznych rozwiązań dla klientów. Umiejętność obsługi komputera w tym pakietu Ms Office. Język angielski na poziomie biegłym w mowie i piśmie ( Certyfikat nie jest wymagany) Przeznaczone wyłącznie dla osób zarejestrowanych w urzędzie pracy: tak Oferujemy Wynagrodzenie brutto: od 21 666,67 PLN System wynagrodzenia: Czasowy ze stawką miesięczną

Description: Role summary:As Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Core Responsibilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant research, analysing data, and using appropriate tools, resources, and subject matter experts.Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.Drive efficiency gains by identifying, communicating, and acting on gaps in existing workflows.Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward. Requirements: QualificationsExcellent verbal and written English & Spanish (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email support.Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.Experience analysing data, trends, and client information to identify product or service enhancement opportunities. Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.Ability to multitask using different media programs. Offer: We offer:Opportunity to be part of a global organization focused on the developmentOpen-minded and multinational environmentTraining & development opportunities including language coursesProfessional development and a clear career pathFull equipment and paid training provided from the first day of workExtensive benefits package:Multisport Card,LuxMed medical healthcare including dental care,Life insurance,Cafeteria benefits.

Description: Job Location: Gdansk Working hours: 2 shifts between 07:00 AM – 07:00 PM   What we do:At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!  Role Summary: As a Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities.  Core Responsibilities:Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.   Restore loyalty with members & employees through multi-channel communications. Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts. Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients. Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows. Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.  Qualifications Excellent verbal and written English & Dutch (min B2). 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.  Experience in multiple communication channel queue environments both phone and email support Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills. Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries. Experience analyzing data, trends, and client information to identify product or service enhancement opportunities.   Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications. Ability to multitask using different media programs.   We offer: Opportunity to be part of a global organization focused on the development  Open-minded and multinational environment  Training & development opportunities including language courses  Professional development and a clear career path  Full equipment and paid training provided from the first day of work  Extensive benefits package:  Multisport Card,  LuxMed medical healthcare including dental care,  Life insurance,  Cafeteria benefits.