Przegląd Statystyki wynagrodzenia zawód "Customer Technical Support w Polsce"

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę! Responsiblities: Being the first point of contact for customers in Czech Solving customer problems related to sports, mainly football Providing customers support via e-mails or social media (85%) or phone (15%) with innovative solutions to meet their needs Building positive relationships with customersRequirements: Very good knowledge of Czech (min. C1) and English (min.B2) Openness to working in shifts Availability to work min. 150h/month Excellent computer skills Experience in customer service will be an advantage Interest in football will be an added value Availability to start work immediatelyOffer: Civil contract with salary 50 PLN gross/h  Shift work (the department works 24/7 - work with a fixed schedule) Work from the office in Warsaw (Mokotów) Implementation training - for the first 2/3 weeks of work in business hours Benefits: private medical care, sports card, language courses Possibility to work in an  international organization

Responsibilities:Take ownership and manage customer service issues (communication via emails, no calls) and requests in a timely manner according to our SLA.Maintain accurate records and document all customer service activities and discussions.Perform initial request evaluation, registration and solution or assignment.Maintain an orderly workflow according to priorities.Full time role, working in shifts (working night shifts from home is possible, after probation working from home 1 - 2 days is possible).Requirements:Education in telecommunication - mustFluent written and verbal English communication skills - must1+ year customer support background - advantageAble to establish and build customer loyalty by expressing empathy toward customers and providing solutions to meet our customer needs.Problem - solving skills.Able to work well in a team-based environment to accomplish assignments and achieve objectives.Accuracy and high sense of responsibility.Interest in mobile technologies and electronics, IoT and technologies in general.Ability to work in shifts.Previous experience working with technical or customer technical support in telecommunications.We offer:An exciting and challenging workplace with great skill and knowledge development opportunities.The opportunity to join a team of highly professional specialists in an international environment.The opportunity for professional development within a reputable international innovative and growing company.Social benefits200 EURO monthly Wolt food allowanceMedical insuranceFree mobile services with Tele2Car parking spotWe kindly inform you that we will only respond to selected applications. TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!Dla jednego z naszych klientów poszukujemy osoby na stanowisko: Customer Service Support Coordinator with French.Oferta:• Praca w biurze w centrum Sosnowca• Umowa o pracę i długofalowa współpraca• Prywatna opieka medyczna• Ubezpieczenie• Karta do siłowni w tym samym budynku (grupa MyfitnessPlace)• Bony świąteczne i dofinansowanie wczasówWymagania:• Bardzo dobra pisemna oraz ustna znajomość języka francuskiego (C1)• Bardzo dobra znajomość języka angielskiego (min. B2)• Gotowość do pracy na pełny etat od poniedziałku do piątku w godzinach biurowych (8.00-17.30)• Znajomość obsługi komputera (w tym pakietu MS Office)• Mile widziane doświadczenie w dziale obsługi klienta/ logistyki• Mile widziana znajomość systemu SAP i/lub OracleZadania:• Wprowadzanie zamówień do systemu• Koordynacja wysyłki zamówień do klienta• Kontakt z klientem (telefoniczny i mailowy) oraz z innymi działami firmy• Obsługa zapytań ofertowych oraz zamówień dla przydzielonych klientów Numer ref.: CSS/184/KWIOferta dotyczy pracy stałej

For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with Dutch.Project information:Industry: ITOffice location: Lublin, Katowice, OpoleWorking model: hybridWorking hours: Mon - Fri 7:00 - 18:00 (8h shifts)Languages: English (B1) and Dutch (B2)Type of employment: long-term contract of employmentLevel: JuniorResponsibilities:Answering phone calls, solving problems of end usersTroubleshooting over the phone, chat, emailCooperation with other teamsRequirements:Good knowledge of English and DutchWillingness to developCan - do attitudeAbility to work with the teamWe offer:sharing the costs of sports activitiesprivate medical carelife insuranceno dress codecharity initiativesfamily picnicsAccess to coursesMyBenefit platform

What will you do:Performing root cause analysis on customer issues leading to resolution (IoT area) using multiple tools and programsSolve customer complaints as a priority within agreed time and with highest qualityInitiate and coordinate communication with different interface partners on complex topics till final resolutionUpdate client knowledge base with ready solutions and process improvementsSupport in finding similar error patterns and fields for improvementWhat do we expect:We seek talented employees who crave learning new skills and arenand#39;t afraid to tackle multiple tasksExperience in working with Microsoft Office, especially Excel, is a mustExperience in working on reports, sorting and analyzing data (knowledge of reporting tools such as Tableau is nice to have)Experience in using a ticketing system, for example SalesforceGood communication and presentation skills as well as a proactive attitudeHigh proficiency in English andamp; German (C1 level) is a must

Description: Job Location: GdanskWorking hours: 2 shifts within 07:00 AM – 07:00 PM What we doAt Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant! Role Summary:As a Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Core Responsibilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts.Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows.Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward. QualificationsExcellent verbal and written English & German (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email supportAbility to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.Experience analyzing data, trends, and client information to identify product or service enhancement opportunities. Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.Ability to multitask using different media programs. We offer:Opportunity to be part of a global organization focused on the developmentOpen-minded and multinational environmentTraining & development opportunities including language coursesProfessional development and a clear career pathFull equipment and paid training provided from the first day of workExtensive benefits package:Multisport Card,LuxMed medical healthcare including dental care,Life insurance,Cafeteria benefits.

Description: As a Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Requirements: Excellent verbal and writtenEnglish& Portuguese(min B2);2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution;Experience in multiple communication channel queue environments both phone and email support;Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills;Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries;Experience analyzing data, trends, and client information to identify product or service enhancement opportunities;Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications;Ability to multitask using different media programs Offer: Opportunity to be part of a global organization focused on the development;Open-minded and multinational environment;Training & development opportunities including language courses;Professional development and a clear career path;Full equipment and paid training provided from the first day of work;Extensive benefits package:(Multisport Card,LuxMed medical healthcare including dental care,Life insurance, Cafeteria benefits)

Description: What we doAt Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant! Role summary:As Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Core Responsibilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant research, analysing data, and using appropriate tools, resources, and subject matter experts.Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows.Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward. Requirements: QualificationsExcellent verbal and written English & Italian (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email support.Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.Experience analysing data, trends, and client information to identify product or service enhancement opportunities. Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.Ability to multitask using different media programs.  Offer: We offer:Opportunity to be part of a global organization focused on the development.Open-minded and multinational environment.Training & development opportunities including language courses.Professional development and a clear career path.Full equipment and paid training provided from the first day of work.Extensive benefits package:Multisport Card,LuxMed medical healthcare including dental care,Life insurance,Cafeteria benefits.

Description: Role summary:As Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. Core Responsibilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant research, analysing data, and using appropriate tools, resources, and subject matter experts.Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.Drive efficiency gains by identifying, communicating, and acting on gaps in existing workflows.Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward. Requirements: QualificationsExcellent verbal and written English & Spanish (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email support.Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.Experience analysing data, trends, and client information to identify product or service enhancement opportunities. Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.Ability to multitask using different media programs. Offer: We offer:Opportunity to be part of a global organization focused on the developmentOpen-minded and multinational environmentTraining & development opportunities including language coursesProfessional development and a clear career pathFull equipment and paid training provided from the first day of workExtensive benefits package:Multisport Card,LuxMed medical healthcare including dental care,Life insurance,Cafeteria benefits.

Description: Job Location: Gdansk Working hours: 2 shifts between 07:00 AM – 07:00 PM   What we do:At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!  Role Summary: As a Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities.  Core Responsibilities:Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.   Restore loyalty with members & employees through multi-channel communications. Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts. Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients. Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows. Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.  Qualifications Excellent verbal and written English & Dutch (min B2). 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.  Experience in multiple communication channel queue environments both phone and email support Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills. Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries. Experience analyzing data, trends, and client information to identify product or service enhancement opportunities.   Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications. Ability to multitask using different media programs.   We offer: Opportunity to be part of a global organization focused on the development  Open-minded and multinational environment  Training & development opportunities including language courses  Professional development and a clear career path  Full equipment and paid training provided from the first day of work  Extensive benefits package:  Multisport Card,  LuxMed medical healthcare including dental care,  Life insurance,  Cafeteria benefits.