Przegląd Statystyki wynagrodzenia zawód "Technical Support Analyst w Polsce"

Responsibilities:Support of technological projects conducted in the back office of the Service CenterAnalysis of current IT solutions operating for the needs of back office in terms of their optimizationProposing, creating and implementing tools to improve work in all back office areasVerification and analysis of feasibility of new initiatives in the back office (change requests)Analysis of data and systems in order to develop optimal architecture of back office systems, with effective data managementRecommending the way of implementation of technological change in Service Center solutionsCooperation with other GT (Global Technology) teams and technical support for back office solutions, Problem SolvingAnalysis of reported problems and active cooperation with other GT teams and external partners to solve themEliminating sources of failure and all threats to the functioning of applicationsActive analysis of problems occurring in the work of back office solutions, determining root causes in the technology area and their active removal in cooperation with GT teams and solution providersTaking into account in all works and tasks the provision of continuity of sales in restaurantsActive support during analyses, problem removal, tests, pilot installations and implementations of new solutions in other areas in the IT structureActive participation in activities related to the improvement of quality and level of IT servicesSupport for internal and external auditsContinuous improvement of competences enabling free performance of dutiesCollecting and presenting data for the support of the management staff in the process of analysis and risk managementPerforming other tasks indicated by the supervisor within the scope of responsibilityRequirements:Minimum 4 years of experience in technology analysisVery good, practical knowledge of EnglishProactivity and independence in actionKnowledge of Enterprise ArchitectWe offer:Attractive remuneration based on an employment contractStable work in a large company with a strong position on the marketWork in an ambitious team, supporting creativity and developmentWork with new technologies and training providing professional developmentRich benefits package (medical care, Multisport card, language learning platform, lunch card, integration meetings)Possibility to work in a 3-day office/2-day home modeWe kindly inform you that we will only respond to selected applications. TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

PwC is a powerful network of over 250.000 people across 158 countries. All committed to deliver quality in Assurance, Tax, Advisory & Technology services. Match your curiosity with continuous opportunities to learn, grow and make an impact. Join PwC and be a game changer. A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Vendor Relations team manages multiple vendors with onshore and offshore resources that provide information technology operational services to PwC. You’ll assist the team by handling all day to day communication, drafting engagement documents, and maintaining operational quality from vendors.We are looking for:Software Licensing Analyst Apply if you have:Demonstrates extensive abilities and/or a proven record of success as a team leader in software asset management, preferably for a multi-national organization, including the following areas: Demonstrating experience with Software Asset Management (SAM) auditing or consulting, tools and industry leading practices, and integrating SAM workflows with IT, Procurement and Contract management functions; Utilizing experience in IT, IT Procurement and software licensing, IT Service Management or Delivery, and/or SAM; Providing SAM specialization to cross functional teams, including technical resources, external advisors and contractors; Implementing and operating Flexera; Showcasing knowledge of enterprise software license agreements (including perpetual, subscription and cloud models), supplier licensing terms and conditions, terminology and policies with suppliers such as Microsoft, IBM, Oracle, VMware, etc.; Driving both operational and contract software cost avoidance and savings; Utilizing experience with budgets, financials, service development, and measuring and reporting software business value metrics; Providing experience with ITIL; Highlighting experience with IT sourcing and procurement lifecycle, various software and supplier licensing models, and both the interpretation and negotiation of software licensing terms and policies; Exhibiting knowledge of the enterprise IT marketplace and supplier trends; Showcasing stakeholder management, communication and reporting skills; Building and maintaining relationships across many different functions and organization levels, and engage other teams to drive cross functional efforts; Ongoing interpersonal, negotiation, and written and verbal communication skills;   Process improvement and project management skills and experience; Analyzing and problem solving; Demonstrating leadership, management and coaching skills; Exhibiting advanced Excel and data analytics skills; Utilizing software skills that include MS Office and Sharepoint, IBM Notes, database structure and business intelligence tools, and SAM platforms such as Flexera; Implementing/executing global Software Asset Management (SAM) policies, processes, and industry leading practices; Establishing SAM system operations, enhancements, data integrity, identifying and resolving data anomalies and inconsistencies; Focusing on SaaS products to include: managing the deployment and entitlement rights of software licensed by PwC through GLSC and key member firms;  Supporting and tracking the internal allocation of licenses and their costs;  Driving opportunities for efficient use and improved procurement of software across the PwC Network;  Assessing PwC’s license position and usage to support PwC IT actions (including optimization, standardization and sunset efforts), and PwC’s readiness to meet true-up/certification milestones; Partnering with GLSC and Procurement to identify opportunities to consolidate IT purchases and rationalise supply base; Responding to audit risks and software compliance obligations; Supporting the alignment of member firm SAM resources, efforts and stakeholders and their ongoing engagement and adoption of GSAM services; Providing foundational input and support the global SAM center of excellence consisting of people, programs, policies, processes, and tools that will optimise the value from PwC’s IT assets and improve compliance; Advising leaders, member firms, and other stakeholders of actionable opportunities identified through SAM analyses and guide strategic decision making amongst key governance groups through to implementation and benefits realization; Executing tasks to report on relevant software metrics and analyses; Assimilating information from multiple sources and recommend decisions and clear strategy in the face of ambiguity; and, Modeling and cultivating a team culture of ownership, execution, and continuous learning and improvement.  By joining us you gain:work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speakers,wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,3 paid hours for volunteering per month,  additional paid Birthday Day off,and when you start enjoying PwC as much as we do, you may recommend your friend to work with us.Our recruitment process:complete the form and send your resume,get to know each other better at a recruitment Interview! With any queries please contact us [email protected] with job title in the subject.

We are seeking a dedicated Technical Analyst to join our dynamic e-commerce team, specializing in Magento 2/Adobe Commerce. The ideal candidate will play a crucial role in analyzing and improving our technical processes, ensuring a seamless online shopping experience for our customers.Requirements:- Web Experience: Minimum of 1 year of experience within or around the IT industry, preferably in web development, testing, system analysis, or related fields. - Critical thinking: Ability to think critically and solve complex problems with innovative solutions. - Working under pressure: the ability to handle multiple requests and manage them efficiently within the desired timeframe.- Attitude: Positive and proactive approach, with a willingness to take on challenges and work collaboratively.- SQL Basics: Understanding of SQL queries and database management.- Technical Writing Skills: Ability to document technical processes, create guides, write technical briefs for the development team, and communicate effectively with technical and non-technical stakeholders.- Very Good English communication skills, both written and spoken, as we’re working with English-speaking clients and business partners.Additional Qualifications:- E-commerce Experience: Prior experience working with e-commerce platforms such as Shopify, Presta shop, or Magento 2/Adobe Commerce, is a plus.- AI Experience: Experience with AI tools (chatGPT and similar) is desirable but not required.- Willingness to work with foreign clients, which includes contacting them via. Chat or direct meetings (when necessary)Responsibilities:1. Task and Project Management:- Refining and preparing tasks with teams.- Managing JIRA tasks, go-live processes, and roadmaps.- Discovering resources required for client-requested functionality.2. Technical Development & Support:- Configuring products, restrictions, payment gateways, and other Magento modules.- Writing SQL reports- Investigating logs and issues, hot fixing urgent problems.3. Client & Internal Team Support:- Hosting client training sessions, and supporting all teams in regular work.- They are writing documentation, and helping clients manage data.- Assessing client issues for changeability or service desk treatment.4. Platform & Scope Management:- Creating new Magento scopes, building CMS pages5. Issue Analysis & Classification:- Determining chargeable change requests or service desk treatments for client issues.6. Process & Tool Improvements:- Discovering and introducing new tools to improve performance and quality.7. Communication:- Contacting support for various integrations.Benefits- Co-financig for glasses, courses, trainings- Medical package, life insurance- Company equipment (laptops etc.)- English lessons (during working hours)- Extra day off (Recharge friday)- MultiSport- An exchange programme with our partner office in London- Frequent SocialsGet to know our projects!1. Agent Provocateur - https://www.agentprovocateur.com/eu_en/2. Oliver Bonas - https://www.oliverbonas.com3. Topps Tiles - https://www.toppstiles.co.uk/4. Biscuiteers - https://www.biscuiteers.com/5. LeMieux - https://www.lemieuxproducts.com/

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, leader in consulting, technology services and digital transformation we are looking for a Business Analyst with a passion for analyzing business processes and developing innovative solutions. Project information:Location: Gdańsk or WarsawType of employment: contract of employment or B2B contractRemuneration: 125 - 135 PLN/h net + VAT on B2B Level: MidProject language: EnglishContract length: Indefinite/ long-termStart date: depending on candidate"s availability Your daily tasks:Develop technical solutions to support business requirements, including the writing of technical specifications, user stories, user guides, and process charts.Govern and oversee digital operational resilience, ensuring the identification and classification of important business services and their associated IT systems.Establish effective incident management processes, including reporting, escalation, and resolution, to ensure seamless business operations.Define requirements for testing and exercising resilience capabilities to enhance operational readiness.Implement cybersecurity measures and controls to safeguard against cyber threats and incidents, ensuring the protection of sensitive business data.Manage third-party risk through the implementation of risk management protocols, ensuring compliance with industry regulations and standards.Requirements:University degree (preferred majors related to business, IT, project management, or related fields).Professional experience in business analysis in international work environment.Knowledge of business analysis methodologies, e.g., Agile, Scrum, etc.Ability to work with tools and technologies supporting business processes, such as ERP, CRM, BI, etc.Excellent communication skills, both written and verbal, ability to convey complex concepts in a understandable manner for various stakeholders.Knowledge of information technologies and ability to collaborate with the IT team to implement solutions.Ability to identify, document, and manage business requirements.Ability to analyze data and make decisions based on gathered information.Creativity and problem-solving skills.Organization, time management, and prioritization skills.We offer:Private medical careLife insuranceAccess to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more)Access to several learning platforms (Coursera, Pluralsight, etc.)

Who we are looking for Minimum of 1 -year experience of working in an international environment;Experience in supporting change and transformation projects, and/or software implementations and/or expertise in Legal Operations and/or contract transformation projects would be an advantage; Proficiency in MS Office and expertise in the analysis and presentation of data; Excellent written and verbal communication skills in English;Focus on problem-solving and finding solutions;A graduate of a faculty such as business, law, international law, economics or other relevant faculty would be an advantage;Willingness to learn about various tools available to legal departments/contracting teams and an interest in using technology to solve client challenges;Willingness to speak up, express their opinions, provide new ideas and thinking to the client challenge;Excellent time management skills and attention to detail, with the proven ability to maintain professional standards despite challenging deadlines;Professional manner and high level of personal accountability. Your future role Learning core consulting capabilities and skills;Searching, analyzing, and reviewing information;Supporting the implementation of contract lifecycle management software;Supporting communication within project teams and with client stakeholders, maintaining and developing relationships at appropriate levels;Working with legal departments, procurement departments, IT, contracts teams and law firms.This is an unparalleled opportunity for you to become an integral part of our team as we embark on ambitious projects and strive to solidify Deloitte Contracts Transformation as the undeniable market leader. Joining a cadre of experts providing consulting services to the world's largest companies, you'll swiftly cultivate industry knowledge and prowess. Expect to tackle challenging and intricate client projects, broadening your skill set across various delivery methods, technologies, and approaches. Your contributions will be instrumental in shaping and refining innovative solutions, paving the way for unprecedented achievements.Embrace the chance to work on projects that push boundaries and set new standards, collaborating with the biggest names in the industry. Your role will involve not just executing tasks, but actively shaping the evolution of our services. We foster an inclusive team culture that values every individual's input and celebrates diverse perspectives. You'll be part of a dynamic team dedicated to delivering top-tier consultancy services, operating in an environment that thrives on growth and innovation.Moreover, we are committed to your professional development from day one. Our comprehensive onboarding process and intensive one-week bootcamp, featuring face-to-face training sessions, will equip you with the necessary skills and knowledge to excel in your role. Join us and embark on a journey where you'll have the opportunity to do what nobody else has done before, while contributing to our collective success. What we offer Stable job in a multinational company based on an employment contract;Working in a flexible hybrid model - partially from home and the office;Additional 2 paid days off and 2 days for charity activities;Private medical care program, life, and travel insurance;Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams);Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;Friendly organizational culture (integration events, well-being and diversity & inclusion programs);Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning). Selection process Apply and create your future with us! If your resume is of interest to us, the recruitment will consist of several stages: 1. Short phone interview with Recruiter.2. Business case. 3. Interview(s) with member(s) of the Team. You will receive feedback regardless of process result. About Deloitte Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice. About the team The Deloitte Contracts Transformation teamwork with legal departments and contracting teams to help them rethink their operating models, achieve greater efficiencies and increase the value they deliver back to their business stakeholders. We aim to disrupt the legal market and we need highly motivated and talented individuals to help us achieve this goal. You will be based at our office, with the option of working from home.  As this is a client-facing role, you may also need to travel. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Business Analyst/Architect (IT projects area)TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.Our client is a global private company that has been revolutionizing the gastronomy value chain for over four decades through investments in innovative technologies and services. Committed to enhancing the value delivered to customers, the company focuses on addressing new challenges and market needs in the industry. With investments in innovation, including core services, incubators, and direct investments in high-potential companies, our client has become a leader in providing sustainable and innovative solutions. We are looking for business partners who share our commitment to shaping the future of the gastronomy industry, offering capabilities, technologies, and services that can be leveraged for further development. Join us and be part of a team that shapes the future of gastronomy through innovation.Business Analyst/Architect (IT projects area)We offer:Attractive remuneration based on an employment contractStable work in a large company with a strong position on the marketWork in an ambitious team, supporting creativity and developmentWork with new technologies and training providing professional developmentRich benefits package (medical care, Multisport card, language learning platform, lunch card, integration meetings)Possibility to work in a 3-day office/2-day home modeResponsibilities:Support of technological projects conducted in the back office of the Service CenterAnalysis of current IT solutions operating for the needs of back office in terms of their optimizationProposing, creating and implementing tools to improve work in all back office areasVerification and analysis of feasibility of new initiatives in the back office (change requests)Analysis of data and systems in order to develop optimal architecture of back office systems, with effective data managementRecommending the way of implementation of technological change in Service Center solutionsCooperation with other GT (Global Technology) teams and technical support for back office solutions, Problem SolvingAnalysis of reported problems and active cooperation with other GT teams and external partners to solve themEliminating sources of failure and all threats to the functioning of applicationsActive analysis of problems occurring in the work of back office solutions, determining root causes in the technology area and their active removal in cooperation with GT teams and solution providersTaking into account in all works and tasks the provision of continuity of sales in restaurantsActive support during analyses, problem removal, tests, pilot installations and implementations of new solutions in other areas in the IT structureActive participation in activities related to the improvement of quality and level of IT servicesSupport for internal and external auditsContinuous improvement of competences enabling free performance of dutiesCollecting and presenting data for the support of the management staff in the process of analysis and risk managementPerforming other tasks indicated by the supervisor within the scope of responsibilityRequirements:Minimum 4 years of experience in technology analysisVery good, practical knowledge of EnglishProactivity and independence in actionKnowledge of Enterprise ArchitectWe kindly inform you that we will only respond to selected applications. TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

Zakres obowiązków Umowa o pracę na czas określony Wymagania Wykształcenie: średnie ogólnokształcące Języki: angielski, w mowie - C2 - biegły, w piśmie - C2 - biegły Inne wymagania: Udokumentowanie, że osoba jest studentem wyższej uczelni w Polsce na kierunku informatyka w biznesie, 1 rok doświadczenia na podobnym stanowisku w dziedzinie inżynierii systemowej lub administrowania systemami w analizowaniu problemów systemowych w diagnozowaniu przyczyn i znajdowaniu skutecznych rozwiązań dla klientów. Umiejętność obsługi komputera w tym pakietu Ms Office. Język angielski na poziomie biegłym w mowie i piśmie ( Certyfikat nie jest wymagany) Przeznaczone wyłącznie dla osób zarejestrowanych w urzędzie pracy: tak Oferujemy Wynagrodzenie brutto: od 21 666,67 PLN System wynagrodzenia: Czasowy ze stawką miesięczną

Global Cybersecurity Operations (GCO) provides a coordinated suite of “Network Defence” services responsible for detecting and responding to information and cybersecurity threats to HSBC assets across the globe and is under the management of the Head of Global Cybersecurity Operations. This includes dedicated functions for the monitoring and detection of threats within the global estate as well as Cybersecurity Incident Management and Response activities. These two principal functions are supported by additional internal Global Defence (GD) capabilities in: Cyber Intelligence and Threat Analysis, Technical Director Office, Cybersecurity Engineering and Service Reliability Engineering. Critical to the success of GCO is its close partnership with sister Cybersecurity teams, IT Infrastructure Delivery and Global Business and Function clients. The overall GCO and GD mission is placed under the purview of the Cybersecurity Chief Technology Officer (CTO) and the Group Chief Information Security Officer (CISO).The Cybersecurity Monitoring and Threat Detection Team are charged with efficiently and effectively monitoring the company's global technology and information estate 24x7. The team’s mission is to detect the presence of any adversary within the estate, quickly analyse the severity and scope of the issue and work with the Cybersecurity Incident Management and Response Team to contain, mitigate and remediate the incursion. In addition, the team is responsible for constantly improving its detection capability through attack analysis and ensuring that the appropriate security event information is being fed into the team and that the alerting rules are tuned for maximum effectiveness. This mission is critical to the protection of company's customers, the brand, shareholder value, as well as information and financial assets.Lead Analysts are responsible for leading the analysis of and supporting the response to cybersecurity events within company, using the latest threat monitoring and detection technologies to detect, analyse and respond.What you'll need to succeed • Excellent investigative skills, insatiable curiosity and an innate drive to win.• Instinctive and creative, with an ability to think like the enemy.• Strong problem-solving and trouble-shooting skills.• Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.• An understanding of business needs and commitment to delivering high-quality, prompt and efficient service to the business.• An understanding of organisational mission, values and goals and consistent application of this knowledge.• Self-motivated and possessing of a high sense of urgency and personal integrity.• Highest ethical standards and values.• Experience defining and refining operational procedures, workflows and processes to support the team in consistent, quality execution of monitoring and detection.• Good understanding of HSBC cybersecurity principles, global financial services business models, regional compliance regulations and laws.• Good understanding and knowledge of common industry cybersecurity frameworks, standards and methodologies, including; MITRE ATT&CK, OWASP, ISO2700x series, PCI DSS, GLBA, EU data security and privacy acts, FFIEC guidelines, CIS and NIST standards.• Good communication and interpersonal skills with the ability to produce clear and concise reports for targeted audiences across internal and external stakeholders.• Ability to speak, read and write in English, in addition to your local language.Technical skills• Technical expertise in analysing threat event data, evaluating malicious activity, documenting unusual files and data and identifying tactics, techniques and procedures used by attackers.• Expert level knowledge and demonstrated experience in analysis and dissection of advanced attacker tactics, techniques and procedures in order to inform adjustments to the control plane.• Expert level of knowledge and demonstrated experience of common Security Information and Event Management (SIEM) platforms for the collection and real-time analysis of security information.• Expert level knowledge of Enterprise Detect and Response (EDR) tooling for the identification, prevention and detection of cyber-threats and for use in triage, investigation and threat hunting.• Detailed knowledge and demonstrated experience of common cybersecurity technologies such as; IDS / IPS / HIPS, Advanced Anti-malware prevention and analysis, Firewalls, Proxies, MSS, etc.• Excellent knowledge and demonstrated experience of common operating systems and end user platforms to include Windows, Linux, Citrix, ESX, OSX, etc.• Excellent knowledge of common network protocols such as TCP, UDP, DNS, DHCP, IPSEC, HTTP, etc. and network protocol analysis suits.• Good knowledge and demonstrated experience in incident response tools, techniques and process for effective threat containment, mitigation and remediation.• Functional knowledge of scripting, programming and/or development of bespoke tooling or solutions to solve unique problems.• Functional knowledge of Security Orchestration Automation and Response (SOAR) platforms including development and implementation of automation routines.• Functional knowledge and technical experience of cloud computing platforms such as AWS, Azure and Google.• Basic knowledge and demonstrated experience in common cybersecurity incident response and forensic investigation tools such as: EnCase, FTK, Sleuthkit, Kali Linux, IDA Pro, etc.What you'll get in return •Competitive Salary•Annual performance- based bonus•Additional bonuses for recognition awards•Multisport Card•Private medical care•Life Insurance•One-Time reimbursement of home office set up (up to 800 PLN)•Corporate parties and events•CSR Initiatives•Nursery and Kindergarten discounts•Financial support with trainings and education•Social Fund•Flexible working hours•Free parkingIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

CYBERSECURITY LEAD ANALYSTKrakówNR REF.: 1185608Global Cybersecurity Operations (GCO) provides a coordinated suite of “Network Defence” services responsible for detecting and responding to information and cybersecurity threats to HSBC assets across the globe and is under the management of the Head of Global Cybersecurity Operations. This includes dedicated functions for the monitoring and detection of threats within the global estate as well as Cybersecurity Incident Management and Response activities. These two principal functions are supported by additional internal Global Defence (GD) capabilities in: Cyber Intelligence and Threat Analysis, Technical Director Office, Cybersecurity Engineering and Service Reliability Engineering. Critical to the success of GCO is its close partnership with sister Cybersecurity teams, IT Infrastructure Delivery and Global Business and Function clients. The overall GCO and GD mission is placed under the purview of the Cybersecurity Chief Technology Officer (CTO) and the Group Chief Information Security Officer (CISO).The Cybersecurity Monitoring and Threat Detection Team are charged with efficiently and effectively monitoring the company39s global technology and information estate 24x7. The team’s mission is to detect the presence of any adversary within the estate, quickly analyse the severity and scope of the issue and work with the Cybersecurity Incident Management and Response Team to contain, mitigate and remediate the incursion. In addition, the team is responsible for constantly improving its detection capability through attack analysis and ensuring that the appropriate security event information is being fed into the team and that the alerting rules are tuned for maximum effectiveness. This mission is critical to the protection of company39s customers, the brand, shareholder value, as well as information and financial assets.Lead Analysts are responsible for leading the analysis of and supporting the response to cybersecurity events within company, using the latest threat monitoring and detection technologies to detect, analyse and respond.What you39ll need to succeed • Excellent investigative skills, insatiable curiosity and an innate drive to win.• Instinctive and creative, with an ability to think like the enemy.• Strong problem-solving and trouble-shooting skills.• Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.• An understanding of business needs and commitment to delivering high-quality, prompt and efficient service to the business.• An understanding of organisational mission, values and goals and consistent application of this knowledge.• Self-motivated and possessing of a high sense of urgency and personal integrity.• Highest ethical standards and values.• Experience defining and refining operational procedures, workflows and processes to support the team in consistent, quality execution of monitoring and detection.• Good understanding of HSBC cybersecurity principles, global financial services business models, regional compliance regulations and laws.• Good understanding and knowledge of common industry cybersecurity frameworks, standards and methodologies, including; MITRE ATT&CK, OWASP, ISO2700x series, PCI DSS, GLBA, EU data security and privacy acts, FFIEC guidelines, CIS and NIST standards.• Good communication and interpersonal skills with the ability to produce clear and concise reports for targeted audiences across internal and external stakeholders.• Ability to speak, read and write in English, in addition to your local language.Technical skills• Technical expertise in analysing threat event data, evaluating malicious activity, documenting unusual files and data and identifying tactics, techniques and procedures used by attackers.• Expert level knowledge and demonstrated experience in analysis and dissection of advanced attacker tactics, techniques and procedures in order to inform adjustments to the control plane.• Expert level of knowledge and demonstrated experience of common Security Information and Event Management (SIEM) platforms for the collection and real-time analysis of security information.• Expert level knowledge of Enterprise Detect and Response (EDR) tooling for the identification, prevention and detection of cyber-threats and for use in triage, investigation and threat hunting.• Detailed knowledge and demonstrated experience of common cybersecurity technologies such as; IDS / IPS / HIPS, Advanced Anti-malware prevention and analysis, Firewalls, Proxies, MSS, etc.• Excellent knowledge and demonstrated experience of common operating systems and end user platforms to include Windows, Linux, Citrix, ESX, OSX, etc.• Excellent knowledge of common network protocols such as TCP, UDP, DNS, DHCP, IPSEC, HTTP, etc. and network protocol analysis suits.• Good knowledge and demonstrated experience in incident response tools, techniques and process for effective threat containment, mitigation and remediation.• Functional knowledge of scripting, programming and/or development of bespoke tooling or solutions to solve unique problems.• Functional knowledge of Security Orchestration Automation and Response (SOAR) platforms including development and implementation of automation routines.• Functional knowledge and technical experience of cloud computing platforms such as AWS, Azure and Google.• Basic knowledge and demonstrated experience in common cybersecurity incident response and forensic investigation tools such as: EnCase, FTK, Sleuthkit, Kali Linux, IDA Pro, etc.What you39ll get in return •Competitive Salary•Annual performance- based bonus•Additional bonuses for recognition awards•Multisport Card•Private medical care•Life Insurance•One-Time reimbursement of home office set up (up to 800 PLN)•Corporate parties and events•CSR Initiatives•Nursery and Kindergarten discounts•Financial support with trainings and education•Social Fund•Flexible working hours•Free parkingIf you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Your responsibilities Use and improve your language skills by daily work in German and English Communicate with an international customer via telephone and e-mail Have daily chats in German and English Learn a lot and develop your professional profile Gain some IT knowledge Participate in trainings and talent programs Have a stable workplace with flexible scheduling Work in safe and friendly atmosphere, where people matter Our requirements You speak German (B2) and English fluently (B2) You know how to ask the right questions to reach the core You have outstanding communication skills and costumer focused mind-set You have MS Office skills You have first experience in IT customer service Nice to have experience on the first line of technical support We offer Private medical care Co-financing for the sport card Training & learning opportunities Constant support of dedicated consultant Team-building events organized by DCG Employee referral program Temporary contractTemporary employment contract (agency registered in KRAZ under registration number: 4642)